Lead UX Writer

2 weeks ago

Bengaluru, Karnataka, India Freshworks Full time ₹ 5,00,000 - ₹ 8,00,000 per year
Company Description

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

About the role

We are seeking a talented and experienced Lead UX Writer to join our design team. As athe Lead UX Writer at Freshworks, you will play a pivotal role in shaping the user experience through compelling and user-centered content. Your expertise in crafting clear, concise, and impactful messaging will contribute to the success of our products, ensuring seamless interactions for our users.

Key Responsibilities:

  • Develop and lead the content strategy for Freshworks products, maintaining a consistent and user-friendly voice.

  • Collaborate closely with cross-functional teams, including designers, product managers, and researchers, to integrate content seamlessly into the user experience.

  • Craft effective microcopy for various UI elements, providing guidance and feedback to users at critical touchpoints.

  • Conduct user research to understand user needs and behaviors, using insights to inform content decisions.

  • Establish and maintain content style guides and standards to ensure a unified voice across all interactions.

  • Work with designers to integrate content into prototypes and participate in usability testing to refine messaging based on user feedback.

  • Iterate on content based on user feedback, analytics, and evolving product requirements.

Qualifications

  • Proven experience as a UX writer or similar role, with a strong portfolio showcasing impactful and user-focused content.

  • Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team.

  • Understanding of design principles and the ability to collaborate with designers to create a cohesive user experience.

  • Experience with user research and usability testing to inform content decisions.

  • Familiarity with accessibility standards and guidelines.

  • Previous leadership or mentorship experience is a plus.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

  • Lead UX Writer

    2 weeks ago

    Bengaluru, Karnataka, India Freshworks Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become...

  • UX Writer

    1 week ago

    Bengaluru, Karnataka, India Booking Holdings Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Please apply with your English CV and link your portfolio or writing samples. Samples should include UX/product writing work specifying your role and clearly defining problems, solutions and your UX processes.Key Job Responsibilities and Duties:Write in a clear and concise way across online channels, platforms and end-to-end experiences to impact key...

  • Sr. UX Content Writer

    2 weeks ago

    Bengaluru, Karnataka, India ValGenesis Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About ValGenesis ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle Learn more about working...

  • Ux Lead

    4 weeks ago

    Bengaluru, Karnataka, India Yash Technologies Full time

    Role Senior UX Designer Location Bangalore Experience 8 Yrs We are looking for a talented and experienced Senior UX Designer to join our team The successful candidate will be responsible for leading the design and development of user-centered experiences for our digital products and platforms in particular for the ChemisTwin system Key...

  • UX Lead

    1 week ago

    Bengaluru, Karnataka, India Yash Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role: Senior UX DesignerLocation: BangaloreExperience: 8+ Yrs.Job Description: We are looking for a talented and experienced Senior UX Designer to join our team. The successful candidate will be responsible for leading the design and development of user-centered experiences for our digital products and platforms, in particular for the ChemisTwin system.Key...

  • UX Lead

    6 days ago

    Bengaluru, Karnataka, India YASH Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role: Senior UX DesignerLocation: BangaloreExperience: 8+ Yrs.Job Description: We are looking for a talented and experienced Senior UX Designer to join our team. The successful candidate will be responsible for leading the design and development of user-centered experiences for our digital products and platforms, in particular for the ChemisTwin system.*Key...

  • UX Lead

    2 weeks ago

    Bengaluru, Karnataka, India Deutsche Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Position OverviewJob Title: UX Lead (User Experience Designer) – Sustainability TechnologyCorporate Title: Assistant Vice PresidentLocation: Bangalore, IndiaRole DescriptionSustainability is a top priority at Deutsche Bank. We are investing in the platforms, data and technology that will ensure we meet our Environment, Social and Governance (ESG) reporting...

  • UX Lead

    2 weeks ago

    Bengaluru, Karnataka, India i-exceed Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We're Hiring: UI/UX Manager / Lead (8–12 Years) Location: Bangalore | Full-TimeAre you passionate about creating seamless digital experiences?We at i-exceed are looking for a UI/UX Manager / Lead to join our growing team and drive design excellence, particularly in the banking and fintech space.What You'll Do:Lead and drive UI/UX strategy across multiple...

  • Lead ux

    4 weeks ago

    Bengaluru, Karnataka, India JobTwine Full time

    Location: Bangalore, IndiaCompany DescriptionAt Job Twine, we are reimagining hiring with world's first AI-powered Autopilot + Copilot interviewers. Our human-like AI avatars already conduct interviews across healthcare and technology roles — giving hiring managers structured, bias-free insights at scale. And the Copilot keeps the human touchpoint intact...

  • Lead UX

    4 weeks ago

    Bengaluru, Karnataka, India JobTwine Full time

    Location: Bangalore, IndiaCompany DescriptionAt JobTwine, we are reimagining hiring with world's first AI-powered Autopilot + Copilot interviewers. Our human-like AI avatars already conduct interviews across healthcare and technology roles — giving hiring managers structured, bias-free insights at scale. And the Copilot keeps the human touchpoint intact...