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Tele Counsellor

2 weeks ago

Gurgaon, Haryana, India Planedway Services Full time

Key Responsibilities

  • Deliver telephonic counseling, addressing client concerns and queries with empathy.
  • Offer appropriate advice and practical solutions tailored to individual needs.
  • Maintain accurate records of all client interactions and follow-ups.
  • Collaborate with team members for comprehensive client support and refer clients to additional services when needed.
  • Adhere to professional and ethical guidelines in all counseling activities.
  • Stay updated on best practices in tele counseling.

Required Qualifications

  • Bachelors degree in psychology, counseling, social work, or a related field.
  • Prior experience in counseling or customer service is preferred.
  • Certification or licensure in counseling may be required in some regions.
  • Continuous professional development is important.

Essential Skills

  • Excellent verbal communication and active listening skills.
  • Empathy, patience, and problem-solving ability.
  • Ability to handle confidential information and remain calm under stress.
  • Proficient record-keeping and use of client management software.
  • Crisis intervention and client relationship management.