
Technical Support Executive
2 weeks ago
- Attend basic small amounts of inbound technical service calls.
- Pending call processing with the help of a colleague on a routine basis.
- Keep records of all conversations in our ticket system in a comprehensible way.
- Frequently attend training sessions to improve knowledge and performance level.
- Ensure following the customer service SOP, Company policies, and website for FAQs.
- Escalate serious problems according to the hierarchy.
- Frequently attend training sessions to improve knowledge and performance level.
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