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BMC Discovery Consultant

2 weeks ago

Mumbai, Maharashtra, India BMC Software Full time US$ 90,000 - US$ 1,20,000 per year

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

GSD (Global Services Delivery)is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. It provides unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment.

AMS Consultant -The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMCs worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously.

Key Responsibilities/Duties

  • Responsible for leading and/or participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
  • Understands how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications.
  • Implement, customize, and configure BMC products.
  • Integrate BMC products to each other and third-party applications.
  • Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve BMC business margins.
  • Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.

Ability to transfer knowledge of the BMC approach to business service management

Skills/Experience:

  • Candidate must possess a Bachelors Degree.
  • Should have 3-7 years IT experience
  • Should have worked in Applications Managed Services and Consulting Services environment
  • Extensive experience in the implementation, administration and configuration of BMC Discovery, Integrations, Customizations.
  • Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage.
  • Good knowledge of Cloud Technologies, networking and database concepts
  • Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
  • Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
  • Effective communication skills in English & German (verbal and written).
  • Willing to work in shifts, weekend and on-call support will be required.