
Customer Support Engineer
2 weeks ago
We are seeking a skilled and customer-focused Customer Support Engineer with hands-on experience in installation, configuration, and troubleshooting of IT hardware, servers, storage systems, data center infrastructure, networking, and cybersecurity solutions. The ideal candidate must have practical exposure to technologies from leading OEMs such as Cisco, Juniper, and Fortinet."Provide Level 1 & 2 support for installation, configuration, and maintenance of:
IT hardware (desktops, laptops, switches, routers)
Servers (rack/tower/blade)
Storage systems (SAN, NAS)
Networking equipment (Cisco, Juniper)
Firewalls and security appliances (Fortinet, etc.)
Troubleshoot technical issues related to performance, connectivity, or configuration.
Assist in deployment and support of data center infrastructure.
Coordinate with internal teams and OEMs for escalation and resolution.
Perform routine system health checks, patch updates, and documentation.
Handle remote and onsite customer support, as required.
Ensure SLA compliance and timely closure of support tickets."
"Provide Level 1 & 2 support for installation, configuration, and maintenance of:
IT hardware (desktops, laptops, switches, routers)
Servers (rack/tower/blade)
Storage systems (SAN, NAS)
Networking equipment (Cisco, Juniper)
Firewalls and security appliances (Fortinet, etc.)
Provide Level 1 & 2 support for installation, configuration, and maintenance of:
IT hardware (desktops, laptops, switches, routers)
Servers (rack/tower/blade)
Storage systems (SAN, NAS)
Networking equipment (Cisco, Juniper)
Firewalls and security appliances (Fortinet, etc.)
Level 1 & 2 support
Installation
Configuration
Maintenance
IT hardware
Desktops
Laptops
Switches
Routers
Servers (rack/tower/blade)
Storage systems (SAN, NAS)
Networking equipment (Cisco, Juniper)
Firewalls
Security appliances (Fortinet)
Troubleshoot
Performance
Connectivity
Deployment
Data center infrastructure
Escalation
System health checks
Patch updates
Documentation
Remote support
Onsite support
SLA compliance
Support tickets
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