Telecom Team Member-BPS

2 days ago


India Hexaware Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Description
JD: Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership
• Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results.
• Strong focus on quality of interactions in order to delight customers, enabled by effective coaching and performance feedback structure and culture.
• To establish a customer-focussed culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.


  • India Hexaware Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JD: Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership • Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results. • Strong focus on quality of interactions in...


  • Mumbai, India Axis Bank Full time

    Job Description About the Department: The HR department handles a range of different functions within an organization like hiring & recruiting, training and development, compensation, developing and overseeing employee benefits, promoting employee career development and addressing current employee concerns. The HR Department is responsible for finding...


  • India Hexaware Technologies Full time

    JD: Investigate payment discrepancies and issues. - Work with USD and Euro currency transactions. - Manage Reconciliation processes. - Prepare accurate and detailed reports. - Utilize strong Excel skills for data analysis. - Communicate effectively in English. - Collaborate with team members under the guidance of a Team Leader. - Ensure compliance with...


  • India Hexaware Technologies Full time

    JD o Investigate payment discrepancies and issues o Work with USD and Euro currency transactions o Manage Reconciliation processes o Prepare accurate and detailed reports o Utilize strong Excel skills for data analysis o Communicate effectively in English o Collaborate with team members under the guidance of a Team Leader o Ensure compliance with company...


  • India Hexaware Technologies Full time

    Investigate payment discrepancies and issues o Work with USD and Euro currency transactions o Manage Reconciliation processes o Prepare accurate and detailed reports o Utilize strong Excel skills for data analysis o Communicate effectively in English o Collaborate with team members under the guidance of a Team Leader o Ensure compliance with company policies...


  • India Hexaware Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    DescriptionInvestigate payment discrepancies and issues. • Work with USD and Euro currency transactions. • Manage Reconciliation processes. • Prepare accurate and detailed reports. • Utilize strong Excel skills for data analysis. • Communicate effectively in English. • Collaborate with team members under the guidance of a Team Leader. • Ensure...


  • India Hexaware Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    JD: Investigate payment discrepancies and issues. • Work with USD and Euro currency transactions. • Manage Reconciliation processes. • Prepare accurate and detailed reports. • Utilize strong Excel skills for data analysis. • Communicate effectively in English. • Collaborate with team members under the guidance of a Team Leader. • Ensure...


  • Bengaluru, India People Prime Worldwide Full time

    Job Description Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients...


  • India Hexaware Technologies Full time

    To handle Telecom Inbound Voice Transactions Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner


  • India Hexaware Technologies Full time

    To handle Telecom Inbound Voice Transactions/Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner.