Consultant Analyst

The Consultant Analyst– QA will be an instrumental member of the project team testing Salesforce software features as part of a collaborative team and assisting with support requests. This role is responsible for executive quality review of our clients' Salesforce implementations. Responsibilities include creating test plans and strategy, and test cases in partnership with declarative specialists, developers and project managers.

This is an incredible opportunity to grow professionally and implement best practices, programs and processes to build the Quality Assurance function. This role reports to the Director of Professional Services.

Key Responsibilities
:

• Support internal Cloud for Good and external client teams in the test development and execution of system, integration, functional and end-to-end testing for the client's Salesforce-based application.
• Participate in Sprint Planning, Daily Standups, Demos and working sessions
• Review client requirements and provide feedback
• Investigate incoming issues by reproducing reported issues and investigating bugs
• Find, isolate, document, and track bugs through to resolution
• Review user interfaces for conformity and functionality
• Responsible for creating test plans and test cases
• Executes functional, regression, acceptance tests and exploratory testing
• Executes the creation and maintenance of test data and test documentation
• Provides suitable solutions for issues/errors based on the understanding of the system and client business processes
• Ensure user stories comply with acceptance criteria, while monitoring adherence to quality standards in development and implementation.
• Facilitate communication between development teams and client's QA with respect to quality issues and deliverables
• Lead & build the QA function of Cloud for Good
• Initiate the standardisation of QA processes, measurements and tools
• Embed QA practices into each business group in the company as needed
• Perpetually contribute to the betterment of Cloud for Good
• Be prepared to work in shifts to accommodate our global customer base across different time zones, including the AMER, APAC, and EMEA.

Requirements
Qualifications
:

• Certified Salesforce Administrators & Sales cloud
• Bachelor's degree in computer-related field or equivalent experience
• Familiarity with web-based, cloud services and application development solutions
• Knowledge of QA methodologies and software testing practices
• Agile methodology experience
• Excellent verbal and written communication skills, will be client facing
• Experience in client services company
• Experience in test plan and script creation and implementation
• Experience with full-cycle testing of Web interfaces and platforms, functionality, and integration testing
• Experience with Agile tooling (i.e Atlassian's JIRA)

Preferred Skills
:

• Salesforce & QA certification (e.g., Certified Platform Developer I, Sales Cloud, Service Cloud Consultant)
• 2+ years of testing experience with demonstrable proficiency in various testing methodologies, including Agile and Waterfall.
• Experience with automated testing suite (Provar, Selenium or Copado Robotic Testing) desirable
• Excellent written and verbal communication skills to effectively communicate with technical and non-technical stakeholders

Signs You May Be a Great Fit

• Impact: Play a pivotal role in shaping a rapidly growing venture studio.
• Culture: Thrive in a collaborative, innovative environment that values creativity and ownership.
• Growth: Access professional development opportunities and mentorship.
• Benefits: Competitive salary, health/wellness packages, and flexible work options.