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PowerCurve (PCC) Platform Support Analyst | 6 to 12 Years | Pune & Bangalore

3 weeks ago

Bengaluru, Karnataka, India Capgemini Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

JD for PowerCurve (PCC) Platform Support Analyst
Responsibilities:

• Manage and support the PowerCurve Collections (PCC) platform ensuring high availability and performance.

• Monitor and resolve batch processing failures including SOD1, SOD2, and SOD3.

• Handle encryption and decryption issues including PGP key expiry and downstream system encryption failures.

• Manage ingestion of Credit Providers and ComputerShare return files and outbound files.

• Resolve issues related to incorrect customer communications such as erroneous arrears SMS notifications.

• Support PROD, UAT and SIT environments including access issues and database permissions.

• Resolve metadata and datawarehouse integration generation issues including checksum errors and data delays.

• Ensure accurate collections communications and hardship arrangement processing.

• Collaborate with IT and business teams to align PCC functionality with operational needs.

• Engage in ITIL Incident, Problem, and Release Management processes.

• Document support procedures and maintain production support documentation.

• Provide L2/L3 support and escalate to Experian vendor when necessary.

• Manage releases and deployment into customer environments.

• Functional knowledge of Debt management (collections and recoveries) systems.

• Understanding of Collection workflow queues containing details of customers operating outside lending arrangements (over limit, in arrears, etc.).

Primary Skills

PowerCurve (PCC) Platform Support Analyst:


Responsibilities:

• Manage and support the PowerCurve Collections (PCC) platform ensuring high availability and performance.

• Monitor and resolve batch processing failures including SOD1, SOD2, and SOD3.

• Handle encryption and decryption issues including PGP key expiry and downstream system encryption failures.

• Manage ingestion of Credit Providers and ComputerShare return files and outbound files.

• Resolve issues related to incorrect customer communications such as erroneous arrears SMS notifications.

• Support PROD, UAT and SIT environments including access issues and database permissions.

• Resolve metadata and datawarehouse integration generation issues including checksum errors and data delays.

• Ensure accurate collections communications and hardship arrangement processing.

• Collaborate with IT and business teams to align PCC functionality with operational needs.

• Engage in ITIL Incident, Problem, and Release Management processes.

• Document support procedures and maintain production support documentation.

• Provide L2/L3 support and escalate to Experian vendor when necessary.

• Manage releases and deployment into customer environments.

• Functional knowledge of Debt management (collections and recoveries) systems.

• Understanding of Collection workflow queues containing details of customers operating outside lending arrangements (over limit, in arrears, etc.).

Skill set:

• At least 5 years' experience in a similar role within the Banking / Finance industry.

• Proficiency in managing PowerCurve Collections (PCC) platform.

• Strong understanding of batch processing, encryption, and file ingestion workflows.

• Experience with ServiceNow ITIL standards and structured support environments.

• Excellent troubleshooting and problem-solving skills.

• Python application and SQL database management experience.

• PowerCurve (PCC) platform  encryption/decryption, Azure portal, and log analysis.

• Proficient in Python, Oracle, MySQL.

• Strong background in incident, change, and problem management within banking and financial applications.