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Servicenow Developer

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Bengaluru Greater Noida, India Kyndryl Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Develop and configure ServiceNow SAM Pro modules, including software models, entitlements, normalization, reconciliation, and publisher packs.
  • Implement and manage integrations with external data sources (discovery tools, procurement, HR, CMDB, SCCM, etc.).
  • Support lifecycle management workflows for software assets and licenses.
  • Create and enhance Publisher Packs & SaaS Connectors for effective license tracking.
  • Translate business requirements into technical solutions using ServiceNow best practices.
  • Configure reports, dashboards, and performance analytics for license usage, compliance, and optimization.
  • Work on software discovery, normalization, and reconciliation to ensure accurate license positions.
  • Collaborate with SAM Process Owners, Architects, and IT teams to ensure compliance and effective governance.
  • Perform unit testing, debugging, and provide production support for SAM Pro applications.
  • Stay updated with ServiceNow releases, especially related to SAM Pro, and recommend enhancements.

Preferred candidate profile

  • 7+ years of ServiceNow development experience, with at least 4+ years in SAM Pro.
  • Strong knowledge of ServiceNow ITSM, ITOM, ITAM, CMDB, and Discovery.
  • Hands-on experience with ServiceNow SAM Pro configuration, licensing models, normalization, reconciliation, and compliance reporting.
  • Experience developing Publisher Packs, SaaS connectors, and lifecycle workflows.
  • Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
  • Understanding of software licensing (Microsoft, Oracle, Adobe, IBM, SaaS models, etc.).
  • Knowledge of integration protocols (REST, SOAP, API) for ServiceNow with external tools.
  • Strong problem-solving skills and ability to work in an Agile/DevOps environment.
  • ServiceNow Certified System Administrator (CSA) mandatory.
  • ServiceNow SAM Pro Micro-Certification – preferred.