Subject matter expert
2 days ago
Job Title: SME – Insurance (Fire, Group, Machine,
Worker Insurance & Home Loan)
Location: Gurgaon
Department: SME / Insurance Vertical
Company: InsuranceDekho
About the Role:
We are looking for a dynamic and knowledgeable Subject Matter Expert (SME) to join our
Insurance team at InsuranceDekho (Gurgaon). The ideal candidate will have experience or
strong understanding of Fire Insurance, Group Insurance, Machine Insurance, Worker
Insurance, and Home Loan Insurance. This role involves guiding customers, supporting
sales teams, and ensuring accurate policy information and documentation.
Key Responsibilities:
Provide expert guidance on Fire Insurance, Group Insurance, Machine Insurance,
Worker Insurance, and Home Loan Insurance products.
Assist customers and sales teams with product queries, policy selection, and claim-
related support.
Conduct requirement analysis to recommend suitable insurance solutions for SMEs.
Prepare policy comparisons, proposals, and documentation.
Coordinate with insurers to resolve customer issues and process approvals.
Maintain updated knowledge of insurance product features, underwriting guidelines,
and compliance requirements.
Support internal teams with training and product knowledge sessions.
Ensure high-quality customer service, quick turnaround, and accurate information
delivery.
Requirements:
Graduate / Postgraduate in any discipline (Insurance qualification preferred).
Experience or understanding of commercial and retail insurance products such as
Fire, Group, Machine, Worker, and Home Loan insurance.
Strong communication and client-handling skills.
Good knowledge of insurance processes, policy documentation, and underwriting
basics.
Ability to work in a fast-paced environment and manage multiple cases
simultaneously.
Proficiency in MS Office and CRM tools.
Problem-solving mindset with attention to detail.
Preferred Skills:
Knowledge of commercial risk assessment
Understanding of IRDAI guidelines
Ability to explain insurance terms in simple language
Strong analytical and negotiation skills
What We Offer:
Opportunity to work with one of India's leading InsurTech companies
Exposure to diverse insurance products and SME clients
Career growth and training support
Competitive compensation and performance incentives
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