Project Lead

Key Result Areas and Activities:

• Best Practices Implementation:
• Understand and implement best practices in various sales and renewal processes.

• Ensure efficient setup and integration of CRM and Billing systems.

• Executive Communication:

• Translate complex technical concepts into clear, actionable insights for executive stakeholders.

• Maintain effective communication with C-level executives.

• Weekly Management Sessions:

• Lead weekly sessions to surface and prioritize new issues.
• Facilitate cross-functional teams to identify root causes of issues (system, process, integration).
• Collaborate with business and IT stakeholders to develop and implement solutions.

• Oversee ongoing management of the project roadmap.

• Stakeholder Collaboration:

• Work closely with business and IT stakeholders to ensure alignment and smooth execution of projects.

• Manage stakeholder expectations and deliverables effectively.

• Roadmap Management:

• Develop and manage the project roadmap, ensuring timely delivery of key milestones.
• Continuously update and communicate the roadmap to all stakeholders.

Experience:

• 8-10 years of experience in project management, with a focus on sales and renewal processes.
• Strong understanding of CRM and Billing systems.
• Proven ability to communicate at an executive level and translate technical details for non-technical stakeholders.
• Experience working directly with developers and technical teams.
• Strong facilitation skills for leading cross-functional sessions.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Flexibility to work in the US timezone.

Must Have

• The role requires excellent cross-functional collaboration skills to work with Billing, Collections, Deal Desk, Legal, Security, Tax, and Technical Support teams. Leadership capabilities are essential to drive operational efficiency, scale self-service capabilities, manage escalations, and foster continuous improvement within the team.
• Good communication skills and the ability to adhere to service level agreements (SLAs) are also critical.
• Data Quality Management: Skills in ensuring data accuracy, validation, and verification.
• Stakeholder Communication: Excellent communication skills to liaise effectively with stakeholders at all levels, including executives and developers.
• Problem-Solving: Ability to identify root causes of issues and develop effective solutions.
• Risk Management: Expertise in identifying, analyzing, and mitigating project risks.
• Strong administrative and operational expertise, proficiency in managing invoicing, payments, vendor and security forms, onboarding materials, product access requests, and renewal and provisioning processes.

Good To have

• Experience with digital tools and platforms such as Salesforce, Netsuite, DocuSign, Slack, and AI tools
• Budget Management: Skills in managing project budgets and tracking expenses.
• PMP or similar project management certification

Qualifications:

• Overall work experience of 8-10years with minimum of 5 to 7 years' experience on managing projects.
• BS Degree in IT, MIS or business-related functional discipline

Qualities:

• Leadership: Ability to guide, motivate, and manage the team effectively to achieve project goals.
• Analytical Thinking: Strong problem-solving skills and the ability to analyze complex data and processes.
• Communication: Excellent verbal and written communication skills to interact with stakeholders at all levels.
• Attention to Detail: Precision in managing data and ensuring accuracy in all project activities.
• Adaptability: Flexibility to adjust strategies and approaches based on project needs and challenges.
• Time Management: Efficiently managing time and resources to meet deadlines and project milestones.
• Decision-Making: Ability to make informed decisions quickly and effectively.
• Customer Focus: Prioritizing the needs and expectations of the client to ensure satisfaction and project success.

Location

India

Years Of Exp

7 to 10 years