Project Lead

6 days ago


India InfoCepts Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Key Result Areas and Activities:

  • Best Practices Implementation:
  • Understand and implement best practices in various sales and renewal processes.
  • Ensure efficient setup and integration of CRM and Billing systems.

  • Executive Communication:

  • Translate complex technical concepts into clear, actionable insights for executive stakeholders.
  • Maintain effective communication with C-level executives.

  • Weekly Management Sessions:

  • Lead weekly sessions to surface and prioritize new issues.
  • Facilitate cross-functional teams to identify root causes of issues (system, process, integration).
  • Collaborate with business and IT stakeholders to develop and implement solutions.
  • Oversee ongoing management of the project roadmap.

  • Stakeholder Collaboration:

  • Work closely with business and IT stakeholders to ensure alignment and smooth execution of projects.
  • Manage stakeholder expectations and deliverables effectively.

  • Roadmap Management:

  • Develop and manage the project roadmap, ensuring timely delivery of key milestones.
  • Continuously update and communicate the roadmap to all stakeholders.

Experience:

  • 8-10 years of experience in project management, with a focus on sales and renewal processes.
  • Strong understanding of CRM and Billing systems.
  • Proven ability to communicate at an executive level and translate technical details for non-technical stakeholders.
  • Experience working directly with developers and technical teams.
  • Strong facilitation skills for leading cross-functional sessions.
  • Excellent problem-solving and analytical skills.
  • Ability to manage multiple priorities and deliver results in a fast-paced environment.
  • Flexibility to work in the US timezone.

Must Have

  • The role requires excellent cross-functional collaboration skills to work with Billing, Collections, Deal Desk, Legal, Security, Tax, and Technical Support teams. Leadership capabilities are essential to drive operational efficiency, scale self-service capabilities, manage escalations, and foster continuous improvement within the team.
  • Good communication skills and the ability to adhere to service level agreements (SLAs) are also critical.
  • Data Quality Management: Skills in ensuring data accuracy, validation, and verification.
  • Stakeholder Communication: Excellent communication skills to liaise effectively with stakeholders at all levels, including executives and developers.
  • Problem-Solving: Ability to identify root causes of issues and develop effective solutions.
  • Risk Management: Expertise in identifying, analyzing, and mitigating project risks.
  • Strong administrative and operational expertise, proficiency in managing invoicing, payments, vendor and security forms, onboarding materials, product access requests, and renewal and provisioning processes.

Good To have

  • Experience with digital tools and platforms such as Salesforce, Netsuite, DocuSign, Slack, and AI tools
  • Budget Management: Skills in managing project budgets and tracking expenses.
  • PMP or similar project management certification

Qualifications:

  • Overall work experience of 8-10years with minimum of 5 to 7 years' experience on managing projects.
  • BS Degree in IT, MIS or business-related functional discipline

Qualities:

  • Leadership: Ability to guide, motivate, and manage the team effectively to achieve project goals.
  • Analytical Thinking: Strong problem-solving skills and the ability to analyze complex data and processes.
  • Communication: Excellent verbal and written communication skills to interact with stakeholders at all levels.
  • Attention to Detail: Precision in managing data and ensuring accuracy in all project activities.
  • Adaptability: Flexibility to adjust strategies and approaches based on project needs and challenges.
  • Time Management: Efficiently managing time and resources to meet deadlines and project milestones.
  • Decision-Making: Ability to make informed decisions quickly and effectively.
  • Customer Focus: Prioritizing the needs and expectations of the client to ensure satisfaction and project success.

Location

India

Years Of Exp

7 to 10 years



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