Team Leader For Content Moderation Process

4 days ago

Kolkata, West Bengal, India Gear Full time ₹ 4,00,000 - ₹ 12,00,000 per year



Job Description: Our Company is looking for a Moderation Team Leader to join our Moderation team.Your main responsibilities are:

  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on operation metrics.
  • Managing projects and ensuring that deadlines are met by working with other departments to provide materials needed for completion
  • Supervising staff members to ensure that they are performing their duties in accordance with company policies
  • Analyzing data from past operations to identify trends or opportunities for improvement
  • Reviewing employee performance to ensure that work is being completed effectively
  • Supervise team members and be able to arrange or cover members working shifts if necessary;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Handle client complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution;
  • Ensure Operation KPIs are met.
  • Keep records of issues/problems for further investigation.
  • Follow communication procedures, guidelines, and policies.
  • Work with managers about clients' feedback.
  • Conduct shift briefings and update the team about policy-related changes or any project-related updates.

Job Requirement:

  • Proficiency in English and Bengali Language;
  • C1 English level required (Able to understand/read documents).
  • Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely.
  • Have at least 1 year of experience in customer support and service analysis positions.
  • Interest in travel or tourism, familiar with fashion and makeup trends, especially on well-known brand names or trending products, always updated on Social Media Trending Topics;
  • Proficient skills with MS Office and Google Drive;
  • Able to join our training session;
  • Willing to work on rotational shifts, weekends, and public holidays;
  • Having good communication skills is an advantage.

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