Process Associate
2 weeks ago
Job Title:
Customer Service Executive – Voice & Email (0–3 Years Experience)
Location:
Gurgaon, Haryana
About Us
IGT Solutions is a leading global BPO and IT services provider, delivering transformative customer experiences across industries. We are expanding our team and looking for enthusiastic professionals to join our Customer Service function.
Role Overview
We are hiring Customer Service Executives (Voice & Email Support) to handle inbound and outbound customer interactions for one of our esteemed banking & financial services projects. The role involves managing queries, providing effective resolutions, and ensuring a smooth customer experience across communication channels.
Key Responsibilities
Handle customer queries and complaints via voice and email support.
Provide accurate and timely information to customers.
Ensure customer satisfaction through effective problem-solving and communication.
Maintain records of interactions and follow-up where necessary.
Eligibility Criteria
Education:
Graduation is mandatory (any stream).
Experience:
0–3 years in BPO/Customer Service (voice or email support).
Excellent verbal and written communication skills in English.
Ability to work in a fast-paced environment and flexible with shifts.
What We Offer
Competitive salary package.
Transport facility provided.
Opportunities for growth and career development within a global organization.
Supportive and collaborative work environment.
Work Location:
Gurgaon, Haryana
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