Process Associate

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Accounts Receivables - Senior Process Associate - English
In this role, you will be responsible for collections activities on delinquent/past due accounts, sending out invoices to brokers, follow up with broker/UW and other relevant people for the collection of the due amount.
Interact with policyholders, brokers or UW based on the requirement. Handle common mailbox and resolve customer queries. Cash applications based on the requirement.
Responsibilities
.Good understanding of Accounts Receivable function
.Review daily wire / lockbox report and provide Cash Application team with payment allocation details for application in Genius. Ensure cash is applied correctly.
.Review the assigned broker accounts and address all the open items with the respective brokerage staff via telephone and/or e-mail.
.Notify brokerage of delinquent balances via monthly broker statements and regularly follow-up on open balances throughout the month to ensure timely collection.
.Obtain supporting documentation from broker and/or underwriting to resolve open balances or balances recorded in the broker suspense ledgers.
.Provide commentary to Accounts Receivable Supervisor to update status on large, outstanding items for management reporting.
.Notify UW of any booking issues / discrepancies identified and ensure resolution in Genius (e.g. incorrect due dates entered, policy not booked but payment received, incorrect commission amount booked).
.Research and reconcile assigned third party administrator (TPA) accounts and address all open discrepancies. Coordinate with Program Operations Dept and Program Administrators to resolve any open balances.
.Timely and accurately address queries from internal and external customers
.Prepare check requisitions to facilitate return premiums or other credits due back to the broker if the credit cannot be netted against the next payment.
.Ensure accurate handling of credit balances in accordance with Unclaimed Property mentorship.
.Prepare mark-offs request form with supporting documentation for supervisor / manager review when accounts are deemed uncollectible or uneconomical to pursue.
.Balance the cancellation process, including sending out Notice of Cancellation (NOC) and coordinating with underwriting and brokers.
.Common email box management
.Assist the Accounts Receivable Supervisor with monthly and weekly ad hoc reporting activities
Qualifications we seek in you
Minimum qualifications
.Bachelor's degree- B.com
.Prior experience in Order to cash Collections, B2B Collections, Accounts Receivable, Cash application will be an advantage
.Excellent Interpersonal skills
.Good knowledge of MS office
Preferred qualifications
.Knowledge of commonly-used concepts, practices, and procedures in collections and credit environment.
.Strong Analytical Skills
.Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis
.Eye for detail and quick response time
What can we offer.Attractive salary and benefits such as Medical Aid, Retirement and risk benefits
.Work in a multicultural environment
.Various trainings (technical & soft skills)
.Development opportunities in a growing multinational company
In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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