Operations Head

2 days ago

Noida Sector Noida Uttar Pradesh, India Tech2Globe Web Solutions LLP Full time ₹ 50,00,000 - ₹ 1,00,00,000 per year

At Tech2Globe Web Solutions, we owe our success to the efficiency of organizational processes. To help maintain and grow this standard, we're seeking an experienced operations manager to oversee daily activities for E-commerce projects on online marketplaces (Amazon, Walmart, eBay, Etsy, etc.) and brand websites. The ideal candidate will have a sharp business mind and proven success in managing the E-Commerce department for maximum productivity. This person will be highly skilled in people management, and client retention and be able to develop and maintain an environment of trust, diversity, and inclusion within the operations team.

Do not apply having experience in logistics and Warehouse Operations

Responsibilities:

1.) People Management:

  • Manage a diverse team of 100+ FTE consisting of Managers, Team Leads, Executives, Quality Assurance (QA) professionals, and more.
  • Attrition and Shrinkage Management.
  • Set Key Result Areas (KRAs) and Key Performance Indicators (KPIs) for Team Leads aligned with organizational goals.
  • Mentor, train, and develop team members to foster a culture of continuous learning and career advancement.
  • Promote the sharing of best practices across shifts and networks to optimize performance.
  • Conduct regular staff meetings to communicate updates, address concerns, and promote teamwork.
  • Monitor and manage operational metrics such as attrition, shrinkage, utilization, and occupancy to drive performance improvements.
  • Implement strategies to reduce attrition and shrinkage rates while maintaining productivity and quality standards.

2.) Client Management

Develop and maintain strong relationships with multiple E-commerce clients who broadcast their products on platforms such as Amazon, Walmart, Etsy, Flipkart, Myntra and eBay and their brand websites built on Shopify, WordPress, Wix or custom based.

  • Manage client expectations, resolve escalations, and address any issues or concerns in a timely and effective manner.
  • Collaborate with clients to understand their business needs and represent plans to grow business opportunities.
  • Monitor client attrition and shrinkage rates and implement proactive measures to retain clients and mitigate risks.
  • Manage client's accounts and provide support, addressing issues or concerns to maintain high client satisfaction.
  • Two or more years of proven success in an E-Commerce operations management role.

3.) Business Growth:

  • Utilize strong business acumen to identify opportunities for business growth and expansion.
  • Collaborate with internal stakeholders to develop and implement strategies to increase revenue and profitability.
  • Stay updated on industry trends and market dynamics to identify potential clients and business opportunities.

Qualifications:

  • Bachelor's degree in business administration, Management, or a related field. Master's degree preferred.
  • Proven experience in people management and client services, preferably in the E-commerce industry.
  • Strong leadership and communication skills with the ability to inspire and motivate teams.
  • Excellent problem-solving abilities and a results-driven mindset.
  • Experience in setting and managing KPIs and performance metrics.
  • Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
  • Proficiency in MS Office and other relevant software applications.
  • Strong negotiation and relationship-building skills

Job Types: Full-time, Permanent

Pay: ₹40, ₹60,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

  • Project head operation

    2 days ago

    Noida, Uttar Pradesh, India AltairEV Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    #We're #hiringaProject Head (Operations)to drive our Battery Swap Business across India** Apply now: Location: Head Office Noida sector-62 (frequent travel across India) Reporting to:Founder / CEO Role OverviewThe Project Head will lead the execution and expansion of our Battery Swap Business across India. This role involves overseeing operations, vendor...

  • Head of Sales and Operations

    1 week ago

    Noida Sector , Noida, Uttar Pradesh, India Glamhigh Entertainments Pvt Ltd Full time ₹ 24,00,000 - ₹ 32,00,000 per year

    Job SummaryThe Sales & Operations Executive/Manager is responsible for driving business growth through client acquisition, managing end-to-end event operations, and ensuring seamless execution of all event deliverables. The role requires strong communication, negotiation, vendor management, and on-ground coordination skills to deliver successful corporate...

  • ▷ 15h Left: Restaurant Operations Head

    3 weeks ago

    Noida, Uttar Pradesh, India StaffAnchor Talent Solutions Full time

    Our Client is seeking an experienced Restaurant Operations Head to lead and manage sales and operations for a multi-cuisine restaurant chain with branches across Noida and Delhi The ideal candidate will be responsible for driving revenue growth ensuring operational excellence and enhancing customer experience across all outlets Location Noida Delhi multiple...

  • Operation Head

    1 week ago

    noida, India Career Sync International Full time

    Job Description:Excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations• Reviewing QCDPMS on daily basis and work for optimizing with deep gap analysis thru section heads.•OE through 5 steps like Build Belief, Road Map ( Set KPI ), Employee capability and Culture, Process & Practice,...

  • Head of Global Operations

    2 weeks ago

    Noida, India Three Across Full time

    Role: Global Operations Head – Insurance (UK Market)Location: Noida, Chennai, Hyderabad, Bengaluru & GurugramWork Model: Work From OfficeShift: UK HoursWe are inviting applications for the role of Global Operations Head – Insurance (UK Market).This senior leadership role is responsible for overseeing large-scale Insurance Operations. The position demands...

  • Head of Global Operations

    2 weeks ago

    Noida, India Three Across Full time

    Role: Global Operations Head – Insurance (UK Market)Location: Noida, Chennai, Hyderabad, Bengaluru & GurugramWork Model: Work From OfficeShift: UK HoursWe are inviting applications for the role of Global Operations Head – Insurance (UK Market).This senior leadership role is responsible for overseeing large-scale Insurance Operations. The position...

  • Head of global operations

    1 week ago

    Noida, India Three Across Full time

    Role: Global Operations Head – Insurance (UK Market) Location: Noida, Chennai, Hyderabad, Bengaluru & GurugramWork Model: Work From OfficeShift: UK HoursWe are inviting applications for the role of Global Operations Head – Insurance (UK Market).This senior leadership role is responsible for overseeing large-scale Insurance Operations. The position...

  • Head of Global Operations

    1 week ago

    Noida, India Three Across Full time

    Role: Global Operations Head – Insurance (UK Market)Location: Noida, Chennai, Hyderabad, Bengaluru & GurugramWork Model: Work From OfficeShift: UK HoursWe are inviting applications for the role of Global Operations Head – Insurance (UK Market).This senior leadership role is responsible for overseeing large-scale Insurance Operations. The position demands...

  • Head of Global Operations

    2 weeks ago

    Noida, India Three Across Full time

    Role: Global Operations Head – Insurance (UK Market)Location: Noida, Chennai, Hyderabad, Bengaluru & GurugramWork Model: Work From OfficeShift: UK HoursWe are inviting applications for the role of Global Operations Head – Insurance (UK Market).This senior leadership role is responsible for overseeing large-scale Insurance Operations. The position...

  • Head of global operations

    2 weeks ago

    Noida, India Three Across Full time

    Role: Global Operations Head – Insurance (UK Market) Location: Noida, Chennai, Hyderabad, Bengaluru & GurugramWork Model: Work From OfficeShift: UK HoursWe are inviting applications for the role of Global Operations Head – Insurance (UK Market).This senior leadership role is responsible for overseeing large-scale Insurance Operations. The position...