Sky - Team Member - Training-HO & SUPPORT-Training

1 week ago

Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 18,00,000 - ₹ 36,00,000 per year
Description

JD –Trainer for Sky Team

Key Responsibilities:

  • Training Delivery:
    • Conduct classroom, virtual, and on-the-job training sessions on Products, Process and Journeys.
    • Facilitate onboarding programs for new hires so as to integrate them quickly on their roles
    • Deliver refresher and upskilling modules aligned with business goals 
  • Content Development:
    • Design and update training materials, manuals, and e-learning modules specific to banking.
    • Collaborate with Product , Process and Compliance teams to ensure content accuracy , simplicity and relevance.
    • Ensure application of knowledge so that participants get practical education, exposure and experience to engage with customers and prospects.
  • Stakeholder Engagement:
    • Work closely with business heads, Customer Success Team, Team Leaders to identify training needs.
    • Provide feedback, process improvements and insights to improve sales effectiveness and customer experience.
  • Performance Monitoring:
    • Track training effectiveness through assessments, feedback, and performance metrics.
    • Recommend interventions for underperforming teams or individuals
    • Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training 
    • Drive NPS/sales target (wherever applicable) and implementation of strategies devised for process. 

Required Qualifications & Skills

  • Graduate/Postgraduate in Banking, Finance, or related field.
  • Minimum 3/5 years of experience in banking as Trainer/ Sales/Product
  • Strong understanding of Processes and Customer Journeys
  • Excellent communication, facilitation, and interpersonal skills
  • Ability to work in shifts so as to cover various customer geographies
  • Having a team handling experience would be desirable 

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