Network Operations Center Engineer
7 hours ago
Role (not limited to)
The SD-WAN Network Operations Center (NOC) Engineer is responsible for the 24/7 proactive monitoring, rapid triage, troubleshooting, and resolution of incidents affecting the organization's Software-Defined Wide Area Network (SD-WAN) and associated infrastructure.
- Technical Skills:
• Solid experience of SD-WAN core (e.g., control plane, data plane, overlay routing, application-aware policies).
• Proficiency in network troubleshooting tools (e.g., ping, traceroute, packet capture/Wireshark) and monitoring systems (e.g., SolarWinds, Splunk, PRTG).
• Strong knowledge of networking fundamentals, including TCP/IP, BGP, OSPF, MPLS, VPN technologies (IPSec, GRE), and routing/switching principles.
• Familiarity with cloud networking concepts (e.g., AWS/Azure networking integration).
• Perform continuous, proactive monitoring of the SD-WAN environment (e.g., using platforms like Viptela/Cisco Catalyst SD-WAN, Fortinet Forti Manager/FortiGate, VMware Velo Cloud, or similar).
• Triage, classify, and prioritize incoming alerts and events related to SD-WAN links, controllers, devices, and underlay network performance. - Act as the primary technical point of contact between NOC and Tier 3 (L3) Engineering teams, providing detailed analysis before escalating highly complex or persistent problems
- Advanced proficiency in networking protocols: BGP (e.g., policy implementation), OSPF, MPLS, IPsec/VPNs, and deep understanding of TCP/IP stack.
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