Hiring For International Chat

2 days ago

Chennai Coimbatore, India NTT DATA, Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Position's General Duties and Tasks

We are looking for an outgoing Customer Service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer Service Associate will be instrumental in addressing queries, concerns, and service issues by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customers via Chat/Emails, navigating computers, and documenting simultaneously. We should have the ability to swiftly gain customer confidence and trust.

To ensure success in this position, you will have the ability to maintain a sound knowledge of products and services and be an effective communicator.

Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles, you will be responsible for:

  • Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
  • Ensuring customer satisfaction and striving to meet service standards. Providing Outstanding customer service
  • Processing and logging incoming chats/emails into the CRM system.
  • Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
  • Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
  • Analyze and clear inquiries of the Team and address them appropriately. Reaching out to various stakeholders for any further inquiries.
  • Coordinating training and mentoring activities for new team members.
  • Maintaining confidentiality of information.
  • Performing other duties as the need arises.

Required Skills for this role include:

  • Candidate should have a minimum of 3-7 years of experience in Voice/Chat support that required you to work regularly scheduled shifts.
  • Possesses excellent verbal and written communication skills
  • Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
  • 12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
  • Typing speed of 35 wpm.
  • Ready to work complete night shifts
  • Any Graduation with English as a compulsory subject.
  • Ability to sit at a desk/remote for extended periods.
  • Proficient with MS Office suites and leading CRM tools such as Salesforce

Preferred Skills include:

Previous insurance industry experience required knowledge of Life insurance and annuity policies, where you handled interactions(calls/chat/mail) from customers inquiring about payments, policy information, or claims.

The required schedule for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime-based business requirements.

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