Hiring For International Chat

2 weeks ago

Chennai Coimbatore, India NTT DATA, Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Position's General Duties and Tasks

We are looking for an outgoing Customer Service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer Service Associate will be instrumental in addressing queries, concerns, and service issues by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customers via Chat/Emails, navigating computers, and documenting simultaneously. We should have the ability to swiftly gain customer confidence and trust.

To ensure success in this position, you will have the ability to maintain a sound knowledge of products and services and be an effective communicator.

Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles, you will be responsible for:

  • Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
  • Ensuring customer satisfaction and striving to meet service standards. Providing Outstanding customer service
  • Processing and logging incoming chats/emails into the CRM system.
  • Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
  • Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
  • Analyze and clear inquiries of the Team and address them appropriately. Reaching out to various stakeholders for any further inquiries.
  • Coordinating training and mentoring activities for new team members.
  • Maintaining confidentiality of information.
  • Performing other duties as the need arises.

Required Skills for this role include:

  • Candidate should have a minimum of 3-7 years of experience in Voice/Chat support that required you to work regularly scheduled shifts.
  • Possesses excellent verbal and written communication skills
  • Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
  • 12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
  • Typing speed of 35 wpm.
  • Ready to work complete night shifts
  • Any Graduation with English as a compulsory subject.
  • Ability to sit at a desk/remote for extended periods.
  • Proficient with MS Office suites and leading CRM tools such as Salesforce

Preferred Skills include:

Previous insurance industry experience required knowledge of Life insurance and annuity policies, where you handled interactions(calls/chat/mail) from customers inquiring about payments, policy information, or claims.

The required schedule for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime-based business requirements.

  • Hiring Experienced For International Chat

    2 weeks ago

    Chennai, Coimbatore, India NTT DATA, Inc. Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Position's General Duties and Tasks:We are looking for an outgoing Customer Service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer Service Associate will be instrumental in addressing queries, concerns, and service issues by communicating in a professional, positive manner. You will apply...

  • Hiring for Chat Support

    6 days ago

    Chennai, India Seltam technologies solutions pvt ltd Full time

    Hi, Jobseekers!!! Immediate hiring for Chat Support !!! IMMEDIATE JOINERS ONLY. Shift - Nightshift (Predominantly) Salary - 24k TH max Required Language: Good English. - Any graduates can apply. NO BACKLOGS. - Flexible to work in Night Shifts. Regards, Priyanka HR **Salary**: Up to ₹24,000.00 per month **Benefits**: - Health insurance - Leave...

  • International Chat Process

    2 weeks ago

    Chennai, India Recbots Full time

    _Position:_ _**International Chat process**_ Experience: Must have min 1 yr exp in either Chat / voice customer support Qualification: Graduation must Shifts: _**24/7 shifts**_ Location: Ambathur, Chennai Notice period: Immediate joiners only - _**>> Must have execellant communication and fluency

  • Hiring For International Voice

    2 weeks ago

    Bengaluru, Chennai, Hyderabad, India Gold Tree Hr Solutions Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    We are Hiring for International Voice & International Chat Process Excellent Communication requiredImmediate joining 5 days working Telephonic interview onlyMore info pls call Janani HR & Sastika HR Required Candidate profileInternational Voice Process, International Nonvoice Process, Semi voice, International BPO, Excellent English, Web Chat, International...

  • Hiring Freshers

    4 weeks ago

    Coimbatore, India NTT DATA, Inc. Full time

    Job Details: Job Process/Role: International Chat Process (US Healthcare) Experience: Fresher Hiring Education Qualification: B.B.A., B.A., B.Com. Skillset: Typing skill, Reading comprehension skill & Good communication skill Shift: Night shift Location: Coimbatore Mode of Work: Work from Office Roles and Responsibilities: Handle Provider Chat queries and...

  • Hiring Freshers

    2 weeks ago

    Coimbatore, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Job Details:Job Process/Role: International Chat Process (US Healthcare)Experience: Fresher HiringEducation Qualification: B.B.A., B.A., B.Com.Skillset: Typing skill, Reading comprehension skill & Good communication skillShift: Night shiftLocation: CoimbatoreMode of Work: Work from OfficeRoles and Responsibilities:Handle Provider Chat queries and meet client...

  • Chat Support Executive

    2 weeks ago

    Bengaluru, Chennai, Hyderabad, India Gold Tree Hr Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    We are Hiring for International Chat Support / Nonvoice Process / Semi VoiceExcellent Communication requiredVirtual Interview AvailableImmediate joining reqMore info pls call Janani HR & Sastika HR Required Candidate profileExcellent Communication skill in English, International BPO, International Chat, Semi Voice, International Call Center, International...

  • Email & Chat Process- International BPO

    2 weeks ago

    Bengaluru, Chennai, Hyderabad, India Creative Hands HR Full time ₹ 22,000 - ₹ 30,000 per year

    We are Doing Only International BPO Hiring Need Excellent English Communication SkillsProfile -CCE VoiceSalary - 22k - 30kShift - Rotational Shifts5 Days WorkingImmediate JoinersRequired Candidate profileGraduate & UndergraduateMinimum 1 yr of experience in international email & chat support is required.Must be excellent English Speakingplease call Lokesh...

  • Hiring For E mail and Chat Support

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job descriptionPosition's General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner....

  • Bpo Chat Process

    2 weeks ago

    Coimbatore, India YaavarumKelir HR SERVICES Full time

    We are hiring For Chat Process Qualification - Diploma / Any degree Salary - 10k + Incentives Location - Ganthipuram, Coimbatore Night Shifts Only No of vacancies - 10 Age below - 30 More details Please call us - 8072331760, 9894491760 **Job Types**: Full-time, Regular / Permanent **Salary**: ₹10,000.00 - ₹12,000.00 per month **Benefits**: -...