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SPARC CPT Shift Engineer

2 weeks ago


Mohali, Punjab, India Smartping Full time ₹ 5,00,000 - ₹ 10,00,000 per year
  • End-to-end onboarding of SMS, WABA, RCS, Voice Services.
  • Manage Recharges and Credit Limits for the onboarded Customers.
  • First level troubleshooting of the issues related to SMS, WABA, RCS, Voice Services and further coordination with L2/L3 Teams.
  • End-to-end customer handling to provide timely support for the raised issues.
  • Respond to alerts, incidents and service requests related to Above mentioned services.
  • Work in a shift-based rotation to provide continuous monitoring and support to customers.