Support Engineer(Trading/Fintech Domain)

5 days ago

Bengaluru, Karnataka, India Prep Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title: Support Engineer (2-4 years) (Trading/Fintech Domain)

Location: Bengaluru, India

Job Type: Full-time

Experience: 2-4+ years

Industry: Financial Technology / Software Development

About Us:We are a technology-driven financial services firm specializing in providing high-performance trading platforms and brokingsolutions. Our products serve top brokers and trading institutions across the capital markets. With innovation at our core,we build scalable and secure systems that keep the financial markets running smoothly. For more details, pls

Role Summary:We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate willbe the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfactionin a fast-paced trading environment.

Key Responsibilities:
• Act as the primary contact for clients reporting issues related to trading applications and platforms.
• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).
• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.
• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.
• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.
• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.
• Communicate proactively with clients about upcoming product features, enhancements, or changes.
• Build and maintain strong relationships with clients through regular, value-added interactions.
• Collaborate in conducting UAT, release validations, and production deployment verifications.
• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:
• Bachelor's degree in Computer Science, IT, or related field.
• 2+ years in Application/Technical Support, preferably in the broking/trading domain.
• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.
• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.
• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.
• Excellent communication and interpersonal skills for effective client interaction.
• Ability to work under pressure during trading hours and manage multiple priorities.
• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:
• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.
• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.Knowledge of scripting (Shell/Python) and basic networking is a plus.
• Familiarity with cloud environments (AWS/Azure) and monitoring tools.

Why Join Us?
• Be part of a team supporting mission-critical systems in real-time.
• Work in a high-energy, tech-driven environment.
• Opportunities to grow into domain/tech leadership roles.
• Competitive salary and benefits, health coverage, and employee wellness programs.

Job Type: Full-time

Pay: ₹800, ₹1,200,000.00 per year

Work Location: In person

  • DevOps Engineer- Trading/Fintech Domain

    3 days ago

    Bengaluru, Karnataka, India Tradelab Technologies Full time ₹ 8,00,000 - ₹ 16,00,000 per year

    DescriptionAbout Us :Tradelab Technologies Pvt Ltd is not for those seeking comfortwe are for those hungry to make a mark in the trading and fintech industry.If you are looking for just another backend role, this isnt it. We want risk-takers, relentless learners, and those who find joy in pushing their limits every day.If you thrive in high-stakes...

  • Fintech/Trading Industry Customer Support Executive

    2 weeks ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 60,000 - ₹ 1,20,000 per year

    Location: Bengaluru, OnsiteSalary: Upto 5 LPA + IncentivesExperience: Individuals should must have experience working with a Trading or Fintech Company as Customer SupportRole DescriptionThis is a full-time on-site role for a Customer Support Executive in the Fintech/Trading Industry, located in Bengaluru. The Customer Support Executive will handle customer...

  • Delivery Manager-Trading Domain

    3 days ago

    Bengaluru, Karnataka, India Tradelab Technologies Full time ₹ 8,00,000 - ₹ 20,00,000 per year

    ProfileDelivery ManagerAbout UsTradelab Technologies is a leading FinTech and capital markets technology company, headquartered in India, which develops high-performance software solutions for stock brokers, trading platforms, and financial institutions. Founded in July 2012 and incubated by a special R&D cell at IIT Kharagpur, we are at the forefront of...

  • Digital Marekting Manager-Trading Domain

    3 days ago

    Bengaluru, Karnataka, India Tradelab Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We're hiring- Digital Marketing Manager (Trading Domain)LocationVashi, Navi Mumbai, Maharashtra 400703About UsTradelab Technologies is a leading FinTech and capital markets technology company, headquartered in India, which develops high-performance software solutions for stock brokers, trading platforms, and financial institutions. Founded in July 2012 and...

  • Engineering Manager- Trading

    1 week ago

    Bengaluru, Karnataka, India Tradelab Technologies Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

    DescriptionWhat You Will Do :Lead, mentor, and grow a team of 8-15 backend and full-stack engineers working on trading platforms and financial services.Define and communicate the technical vision and strategy for software development within the trading and fintech organization.Architect and oversee the development of low-latency, high-throughput...

  • Engineering Manager- Trading

    1 week ago

    Bengaluru, Karnataka, India Tradelab Technologies Full time ₹ 1,50,00,000 - ₹ 3,00,00,000 per year

    Description : What You Will Do : - Lead, mentor, and grow a team of 8-15 backend and full-stack engineers working on trading platforms and financial services. - Define and communicate the technical vision and strategy for software development within the trading and fintech organization. - Architect and oversee the development of...

  • Trade Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 60,000 per year

    Location: BengaluruExperience: Candidates should be from Fintech or Trading or Stock market background who as done customer support roleSalary: Upto 5 LPA + IncentivesRole DescriptionThis is a full-time on-site role for a Customer Support professional specializing in the Stock Market, located in Bengaluru. The role involves assisting clients with their stock...

  • Project Manager – FinTech

    1 week ago

    Bengaluru, Karnataka, India Tradelab Technologies Full time ₹ 20,00,000 - ₹ 60,00,000 per year

    Location: Bengaluru, India,Exp: 8+yrsProject Manager – FinTech (Trading Domain)About Us:At Tradelab Technologies, we engineer the future of finance. From high-speed trading platformsto intelligent risk systems, we build next-gen technology solutions that power leading financialinstitutions globally. Based in Bengaluru, we combine deep domain knowledge with...

  • Trade Support Engineer

    7 days ago

    Bengaluru, Karnataka, India OptimusPrime Securities and Research LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About UsOptimusPrime Research is a quantitative and high-frequency trading (HFT) firm. We build ultra-low latency trading systems inC++ and Pythonand operate across multiple global venues, includingcolocated environments at exchanges. Our trading edge depends on a world-class infrastructure that isfast, secure, and highly reliable.We are seeking aTrade...

  • Software Engineer – Core Trading

    1 week ago

    Bengaluru, Karnataka, India OpenFX Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

    About UsOpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. Our execution has been exceptional, and we're scaling at a remarkable pace. Our team comes from world-class...