Trainee Engineer IOS-Technical Support

CometChat Overview:

CometChat is a full-stack conversational platform built to unify every layer of interaction — bringing together real-time conversations (chat, messaging, voice, and video), AI Agents, moderation, notifications, and analytics in one modular, developer-first solution.

We believe the interface of the future is conversation — not clicks. Every app will soon have an AI layer that's as native as text messaging today. That's why we're building the infrastructure for the world's AI-powered conversations — from human-to-human, to human-to-agent, to multi-party collaboration with AI in the mix.

From AI onboarding assistants that get users productive in minutes, to copilots that perform complex workflows in-app, to intelligent moderators that protect and guide communities in real time — our AI Agent platform makes it all possible.

With CometChat's ready-to-use UI kits, powerful SDKs, and our Full Stack AI Agent Platform, product teams across startups and enterprises can launch safe, scalable, and smart in-app interactions faster than ever.

Our Mission:

Fuel customer growth through meaningful, intelligent, and safe user-to-user (and now, user-to-agent) engagement.

Position Overview & Priorities

We are looking for an IOS developer with 0-1 year of experience. You will coordinate with the rest of the team working on different layers of the product. Therefore, a commitment to collaborative problem-solving, sophisticated design, and quality products is important. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required:

Primary responsibility would be:

• Responsible for answering and solving customer queries via live chat, email, and calls
• Develop a deep understanding of the Product & Technology
• Learn the codebase - how classes/components/functions/events work together and affect each other
• Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
• Know the documentation inside and out to find the correct documents for customer issues
• Troubleshoot customer codebase errors to determine if the root cause is on the customer end or CometChat end
• Identify product bugs by attempting to replicate customer issues in CometChat sample apps
• Reply to support requests via chat and email - including technical and nontechnical support queries
• Join and lead customer calls where customers explain and show code-based errors and issues
• Improving coding skills to a point where you can work on CometChat codebase
• Write and maintain code
• Work on minor bug fixes
• Writing clean and efficient codes for iOS.
• Developing new features and user interfaces as per product specification.
• Staying up to date with new mobile technologies trends, applications, and protocols.
• Collaborating with a team to define, design, and ship new features

Prioritised Experiences and Capabilities

• Having 0-1 years of experience in internship/training of iOS development
• Basic knowledge of Swift
• Knowledge in iOS frameworks such as Core Data, Core Animation, etc.
• Familiarity with RESTful APIs to connect iOS applications to back-end services will be an added advantage
• Better to have understanding of Apple's design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred

Work Location :

In Office, Chembur. Mumbai (5 days working)

Job Type: Full-time

Pay: Up to ₹450,000.00 per year

Benefits:

• Health insurance

Work Location: In person