AM Ops

1 week ago

Kolkata, West Bengal, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
  • Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
  • Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters.
  • Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team. Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope. Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.

  • Customer Support Associate

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    Kolkata, West Bengal, India 10x Growth Accelerator Full time ₹ 1,44,000 - ₹ 1,80,000 per year

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  • Limited Hot Vacancy For Back Office Associate

    7 hours ago

    Kolkata, West Bengal, India Tech Mahindra Full time ₹ 3,00,000 - ₹ 4,50,000 per year

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  • Limited Hot Vacancy Back Office Associate

    9 hours ago

    Kolkata, West Bengal, India Tech Mahindra Full time ₹ 1,60,050 - ₹ 2,50,000 per year

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  • Operations Manager

    1 week ago

    Kolkata, West Bengal, India CogentHubCX Full time ₹ 12,00,000 - ₹ 36,00,000 per year

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  • Assistant Manager

    1 week ago

    Kolkata, West Bengal, India Genpact Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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  • Customer Support Associate

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    Kolkata Mint, Kolkata, West Bengal, India 10x Growth Accelerator Full time

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  • CSE (Customer Support Executive) BACKEND PROCES

    7 hours ago

    Kolkata Mint, Kolkata, West Bengal, India Upskill Academy Full time ₹ 14,44,200 - ₹ 19,28,400 per year

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  • Customer Support Associate

    1 week ago

    Kolkata Mint, Kolkata, West Bengal, India Upskill Academy Full time ₹ 13,95,600 - ₹ 19,21,200 per year

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  • Customer Care Executive

    4 days ago

    Salt Lake, Kolkata, West Bengal, India Innovsource Services Pvt Ltd Full time

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  • Operations Manager

    3 weeks ago

    Kolkata, India CogentHubCX Full time

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  • Customer Support Executive

    6 days ago

    New Town, Kolkata, West Bengal, India Work Panda Cooperation LLP Full time

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  • Executive - Media & PR

    1 week ago

    New Town, Kolkata, West Bengal, India Being Iban Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

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  • Product Support Specialist

    10 hours ago

    Salt Lake, Kolkata, West Bengal, India House Of Edtech Full time ₹ 2,50,000 - ₹ 5,00,000 per year

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