AM Ops
1 week ago
- General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
- Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
- Acting as liaison between customers, production and distribution departments related to specific customer orders
- Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
- Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters.
- Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team. Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope. Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.
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Hot Vacancy
5 days ago
Kolkata, West Bengal, India Tech Mahindra Full time ₹ 1,40,000 - ₹ 1,95,000 per yearJob Description _ Tech Mahindra Voice ProcessWork from OfficeExcellent Communication in English & HindiGeneral ShiftImmediate JoinerVoice ProcessEducational QualificationAny Graduate Freshers can applyShift Timings-9 am to 9 pm shift window10 hours of staff timing & 1 hour breakNo planned leaves in upcoming 3 monthsInterview Rounds-HR...
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Operations Manager
7 days ago
Kolkata, West Bengal, India CogentHubCX Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Summary:We are seeking a highly driven and experienced Operations Manager to oversee day-to-day activities in our BPO operations. The ideal candidate will bring leadership, efficiency, and a results-oriented mindset to ensure service delivery, team performance, and client satisfaction. This role is critical for meeting SLA targets, managing team leads,...
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Training Consultant L1
5 days ago
Kolkata, West Bengal, India Wipro Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob DescriptionJob Title: Training Consultant L1Req Id: 105807City: KolkataState/Province: West BengalPosting Start Date: 10/23/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our...
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Assistant Manager
1 week ago
Kolkata, West Bengal, India Genpact Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAssistant Manager - OTC - BillingAssistant Manager - OTC - Billing-HIG Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced...
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Customer Service Associate
5 days ago
Bidhannagar, Kolkata, India Red Hibiscus Info Solutions Full time ₹ 2,40,000 - ₹ 3,60,000 per yearIt's International Voice Process. Excellent communication skills Minimum Qualification Required 10 2 or above For International Voice Process: CTC - 30 K and 25.5 K in hand Training will be done on day time only Shift – Night shift (04:00 PM to 11: 00 AM, Any 9 hours Shift) Cab facility: in odd hours only (11:00 PM to 05:00 AM; either...
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Chat Support Executive
5 days ago
Bidhannagar, Kolkata, India Red Hibiscus Info Solutions Full time ₹ 2,30,000 - ₹ 3,70,000 per yearIt's International Chat Process. Must have Excellent communication skills Minimum Qualification Required 10 2 or above Salary : CTC- 23 K & 18.5 K In hand Training will be done on day time only Shift – Night shift (04:00 PM to 11: 00 AM, Any 9 hours Shift) Cab facility: in odd hours only (11:00 PM to 05:00 AM; either pick/drop) Weekly Offs...
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Customer Support Associate
2 weeks ago
Kolkata Airport Po, Kolkata, West Bengal, India 10x Growth Accelerator Full timeJob Title: Customer Support Associate (Backend Process) Work Mode: 100% Work from Office | Permanent Hiring Job Role Verification of customer documents (UIDAI DQ). English to Hindi translation when required. Customer-oriented backend support. Eligibility Criteria Any Graduate (Freshers & Experienced can apply). Language Requirement: - Willingness to...
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Customer Support Associate
2 weeks ago
Kolkata, West Bengal, India 10xgrowthaccelerator Full time*Job Title: Customer Support Associate (Backend Process)* Work Mode: 100% Work from Office | Permanent Hiring *Job Role* Verification of customer documents (UIDAI DQ). English to Hindi translation when required. Customer-oriented backend support. *Eligibility Criteria* Any Graduate (Freshers & Experienced can apply). *Language Requirement:* -...
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Customer Support Associate
1 week ago
Kolkata Mint, Kolkata, West Bengal, India Upskill Academy Full time ₹ 13,95,600 - ₹ 19,21,200 per yearJob Title: Customer Support Associate (Backend Process)Work Mode: 100% Work from Office | Permanent HiringJob RoleVerification of customer documents (UIDAI DQ).English to Hindi translation when required.Customer-oriented backend support.Eligibility CriteriaAny Graduate (Freshers & Experienced can apply).*Language Requirement:*Bengali & Hindi reading (for...
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Medical Officer
2 weeks ago
Kolkata, West Bengal, India Piramal Swasthya Management and Research Institute Full time**Piramal Swasthya is Urgently Hiring for Medical Consultant** Roles & responsibilities 1. Ensure to conduct all the monthly medical camps in the designated location as per roster 2. Ensure to maintain Diagnosis and other details in the Doctor Register. Referral details should be clearly mentioned in OP Form. 3. Counselling and educating beneficiaries...
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Trainer - North & East, Gsf L&d
1 week ago
Kolkata, India ASSPL - Delhi Full timeExperience working with and delivering training/information to Associates and TL level employees - Experience in training content development - Expert in MS Excel and Power-point - Prior experience in Learning Management System - Work experience as a trainer. - Evidence of ability to prioritize, manage and complete projects with tight deadlines Trainer -...
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Executive - Media & PR
1 week ago
New Town, Kolkata, West Bengal, India Being Iban Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per yearJob Title: PR & Media ExecutiveCompany: Being Iban EntertainmentJob OverviewBeing Iban Entertainment is looking for a confident and presentable PR & Media Executive to handle communication, promotions, and media coordination for our film projects and entertainment events. This role focuses on film publicity, artist promotions, and media engagement within the...
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Kolkata, India Axis Bank Full timeJob Description WBO:MWBC-Customer Service Officer CA & CMS INTERNAL USAGE: No. of Vacancies: Reports to: Customer Service Manager Is a Team leader N Team Size: Grade: Officer/AM/DM/Manager Business: Corporate Centre Department: Wholesale Banking Operations Sub-Department: Location: Across India About Wholesale Banking Operations With branches spread across...
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▷ (Urgent Search) Training Consultant L1
6 days ago
Kolkata, West Bengal, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...