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Manager, Operations

2 weeks ago

Bhopal New Delhi, India CK Birla Healthcare Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Dear Candidates,

Greetings from Birla Fertility & IVF (A Unit of CK Birla Healthcare Pvt. Ltd.). We are looking to hire Manager, Operations .

Minimum Education: Graduate

Locations: Lajpat Nagar & Bhopal

Salary: As per company standard.

Pre-requisites for consideration of candidature:

  • 5+ years of experience in managing administration for a full unit/multiple units in reputed Fertility Clinic or Day-care Centre or Hospital.
  • Should have worked minimum 2 years on P&L, Revenue Generations & Conversion/Counselling for centre/hospital - Mandatory.
  • Should have handled a team of at least 4-5 members and be proficient in training.

Role Summary:

Manager, Operations is responsible to ensure a well administered center overall and deliver unparalleled level of patient care and service levels at customer touchpoints across the center Receptions, Billing, Call center, CRM, Pharmacy, OPD, Waiting lounge, Phlebotomy, F&B, Laundry, HK, Security (b) drive conversions and counselling.

Key Job Responsibilities:

  • Document, communicate and implement all front office SOPs: including grooming and communication guidelines to deliver exceptional patient service within the facility. Monitor and ensure compliance to these processes through rigorous checks and audits.
  • Gather periodic feedback on the quality of front office service from visitors, patients and their families & define action plan to improve the same.
  • Solve patient problems: attend to all patient and visitor escalations promptly. Identify the causes behind problems and offer solutions that can help address the problem within the shortest duration.
  • Store patient information and records as per protocol: ensure that all information is recorded, stored and shared accurately and safely.
  • Ensure patient safety: implement all emergency and code related protocols in the department. Ensure that staff are aware of their roles and trained to perform them well.
  • Complete all managerial responsibilities towards staff: delegate duties to staff to support the day-to-day operations of the unit and enable them to perform their responsibilities towards patients.
  • Maintain staff discipline and professionalism.
  • Ensure business targets of conversion and counselling are met, keep a strong vigil on revenue leakage.
  • Manage donor agencies, surrogacy agencies, regulatory compliance of the centre.
  • Day to day issues and management of F&B vendor, Lab vendor, security agency, Housekeeping and Laundry agency to ensure timely execution and quality of service.
  • Ensure Hygiene and upkeep of the centre as per defined KPI / standards.

Interested candidates can share updated resume on "". Also, please do refer to your friends.

Regards,

Team HR

Birla Fertility & IVF

(A unit of CK Birla Healthcare Pvt. Ltd.)