Operations Specialist

About Coursera

Coursera was founded in 2012 by Stanford professors Andrew Ng and Daphne Koller to make world-class learning accessible to everyone, everywhere. Today, over 190 million learners and 375+ university and industry partners use our platform to gain skills in fields like AI, data science, technology, and business. As a Delaware public benefit corporation and Certified B Corp, we're driven by the belief that learning can transform lives through learning.

Why Join Us

At Coursera, we're looking for inventors, innovators, and lifelong learners ready to shape the future of education. You'll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter. 

We're a globally distributed team and let you choose the best way you work, whether it's from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you're ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below.

Job Overview:

In the Operations Specialist role, you'll be part of the team responsible for equipping our world-class partners to create transformative content for learners everywhere using the Coursera platform. With a blend of top notch technical problem-solving, communication, and process-development skills, you will act as an operational and workflow expert for the team that enables Coursera's university and industry partners.

The Platform Services team creates systems and solutions to help learners and administrators meet their goals on Coursera. The team deeply understands learner needs and partners closely with Product and Engineering teams to turn learner insights into product and platform improvements. As part of the Services organization, we work closely with our university and industry partners, business leadership, Product, Support, and Engineering teams to create the best learning experience for students around the globe.

Responsibilities:

• Own and coordinate operational workflows to deliver an exceptional and reliable platform experience for Coursera's global learners and partners
• Analyze processes, identify areas for improvement, and propose solutions to optimize operational efficiency
• Build strong relationships with internal, cross-functional teams, including support teams, to enable our operations success strategy
• Provide advanced technical troubleshooting and support for strategic escalations
• Advocate internally for partner and learner success by voicing key, data driven user insights with a comprehensive, keen understanding of the platform and user experience

Basic Qualifications:

• 2+ years of experience in a role related to customer support on a technical platform, such as support specialist, operations specialist, or associate customer success manager
• Experience solving complex technical problems with cross-functional teams to deliver results
• Experience building, managing, and optimizing processes to drive measurable results

Preferred Qualifications:

• Proven ability to manage and improve operational processes and workflows to enhance customer experience or improve efficiency
• Proven ability to work with technical teams and complete technical workflows (SQL queries, testing/troubleshooting user flows, call APIs using tools)
• Experience communicating with internal and external stakeholders at various levels

If this opportunity interests you, you might like these courses on Coursera:

• Google Project Management Professional Certificate 
• Speaking to a Technical Group 

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at Learn more in our CCPA Applicant Notice and GDPR Recruitment Notice.