
Technical Onsite Support Executive
3 days ago
Job Description - Technical Onsite Support Executive
Location: Thanjavur ( Tamil Nadu )
Timings: Monday to Saturday (Day shift – 6 Days)
Experience: Freshers, Training will be provided.
Immediate joiners are highly welcome.
Key Roles and Responsibilities:
- Technical Support Executive will work with the Service Delivery Managers to support Software implementation and operation.
-Software is used by a location (mall, food court, airport, etc. ) to capture automated daily sales data from all outlets present in the location
-Candidate will be doing the follow-ups, monitoring, and new integrations
-New integration-related activities include
-Coordinate with brands and set up slots for utility installation/upgrade
-Ensure the system requirements are present for smooth installation
-Install our software/utility by connecting with brand teams
-Coordination & follow-ups with the retailers towards(New Brand integration) ADSR LIVE
-Monitoring software data includes
-Develop, support, facilitate, and implement a number of projects of moderate, diversity and complexity.
-Identify and monitor project risks through a proactive approach to projects
-Daily new live brands (PRE LIVE) huddle call to be conducted with the mall team
-Contribute in weekly project huddle call with SDM
Requirements:
-Knowledge of project-related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers, and switches.
-Knowledge of software installation through remote connection tools and PoS understanding is a must
-MIS Reporting experience
-Querying / SQL language is a big plus.
-Experience in a similar role or retail operations experience will be preferred
-Understanding of Store Infrastructure (basic or advanced)
-Knowledge of databases and network environments is a plus.
-Previous customer service or support and/or basic technical experience required.
-Excellent verbal and written communication skills and interpersonal skills required
-Experience in providing support as a helpdesk for Software / Hardware / Networking domain
- Experience with traditional and/or cloud-based PoS in India is required (eg: Go Frugal, Petpooja, Posist, Navision, HDPoS, etc. )
-Courteous and professional phone manners, demeanor, and attitude are essential.
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