Oracle Cloud Technical Lead

The Role We are looking for a highly skilled and motivated Oracle Cloud Technical Lead to join our expanding Managed Services team in India. This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to our clients. You will lead a technical team, manage performance and development, and play a hands-on role in delivering Oracle Cloud solutions across a variety of support and enhancement activities. Experience with Oracle Redwood and Visual Builder Cloud Service (VBCS) is essential, alongside a solid foundation in broader Oracle Cloud technical components. You will: - Lead and manage a team of Technical support consultants based in India, including recruitment, onboarding, and line management responsibilities. - Work hands-on as a senior Oracle Cloud Technical support consultant, actively triaging, diagnosing, and resolving client issues. - Partner closely with the UK ERP support lead to build a cohesive, cross-regional support function and align on processes and priorities. - Lead and execute technical design, development, testing, and support of Oracle Cloud applications - Deliver technical components including BI Publisher Reports, HCM Extracts, Approval Workflows, Fast Formulas, Oracle Integration Cloud (OIC) interfaces, and Fusion Analytics Warehouse (FAW) - Design and develop solutions using Oracle Redwood UX and VBCS - Conduct technical workshops, support requirements gathering, and map business processes - Maintain clear and accurate documentation of troubleshooting steps and contribute to the improvement of support materials and internal knowledge base. - Deliver and coordinate training sessions to support the development of less experienced team members. - Supervise and contribute to quarterly system updates, including testing and deployment activities. - Build and maintain strong client relationships, ensuring a high level of satisfaction through timely and effective support. - Provide strategic input into the development of scalable, high-performing support models. - Act as a key liaison between the India and UK teams to ensure seamless collaboration and knowledge sharing. Person Specification(Essential): - Excellent communication skills in English, both written and verbal, with the ability to engage effectively with clients and colleagues at all levels - Ethical Conduct: Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies - Communication Skills: Ability to communicate clearly and client facing consultancy skills - Teamwork: Collaboration with cross-functional teams, including stakeholders - Customer Service Orientation: Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders - Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth - Consulting skills: Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process. This includes active listening, problem-solving, and client relationship management Qualifications: - Minimum of 5 years of experience in Oracle Cloud implementations or Managed Service operations, with a focus on leading or overseeing technical delivery. - Extensive Knowledge on underlying database structure for ERP/HCM Oracle Cloud - Extensively worked on BI Publisher reports, Migration and Workflow components - Excellent Communication skills (written and oral) with good attention to detail - Strong leadership skills and a dedication to achieving business outcomes and project deadlines. - Ability to quickly grasp new concepts, incorporate innovations, and stay up to date with industry and business directions. - Proven experience in a customer facing role - Team player with demonstrable ownership of issues and ability to escalate when necessary - Ability to operate successfully in a multi-tasked environment, with periods of pressure - Flexibility when it comes to supporting innovative technologies - Familiarity and understanding of rapid deployment methodologies Skills and Experience (Desirable): - Broader Oracle Application experience, including other HCM or ERP modules - Experience working in a multi-regional or global support model - Previous involvement in client onboarding or managed services transition projects