Senior System Administrator

21 hours ago

Noida, Uttar Pradesh, India IT BY DESIGN Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Provide professional IT support to customers with a focus on customer service


• Monitoring IT infrastructure of clients and administration.


• Drive problem investigations and resolution as required.


• Excellent hands-on Office 365 and triaging around it.


• Troubleshooting RDS Server related issues (RDS Platforms)

.
• Basics of Windows server issues.


• Basics of Networking -- firewalls, switches, and access points.


• Knowledge of SharePoint, network Drive related issues, One Drive (slowness, user access , Deletion)User account mgmt.


• Printer Management


• Analyze network alerts and diagnose network errors.


• Good knowledge of MS-Office, Outlook and various Windows OS versions.


• Good to have ---Manage and troubleshoot Physical and Virtual servers.


• Plan on upgrades and updates of infrastructure.


• Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA)

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