Customer Experience Partner

1 week ago


India Glow Beauty On Demand Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Opportunity

APM Terminals

Key Responsibilities

  • Manage and monitor the end-to-end shipment process on behalf of the customer logistics department.
  • Coordinate with various stakeholders in the shipment process handling
  • Orchestrator the overall flow of an end-to-end shipment.
  • Provide a value add to the customers through effective business solutions by having good business knowledge/process understanding.
  • Query Resolution with shippers/Customers/other stakeholders, timely resolution and response to customers.
  • Maintain a customer-centric approach, thereby helping to avoid the occurrence of errors and take preventive measures to eliminate repetition of errors
  • Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
  • Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
  • Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
  • Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
  • Record and report the performance that helps provide suitable recommendations on: Service delivery wins Service failures.
  • Establish and strengthen customer relationships.
  • Execute reports or other tasks assigned by the Team Leader/Manager.


Skills and...

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