Unit Facility Management Team Leader

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Gurgaon

Employment type

Full Time Permanent

Department

Property & Facility Management

Deadline

Mobility support

Domestic

Who you are

As a person you are passionate about people, business, IKEA's purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.

For this role we believe you have

• 10-15 years of experience in the FM industry
• Minimum of 2 years of experience from a managerial/team leader position within the Facility Management area
• Experience in a facilities management organization, preferably in a high-volume retail sector
• Proven skills in developing people and providing support, coaching, training, and career direction to others
• Ability to commuicate confidently and clearly in the local language in the unit as well as basic English
• Good coaching and/or mentor, advisory and facilitation skills, conflict management skills and problemsolving experience
• Preferably, an academic degree or professional qualification in Facilities Management (or equivalent).
• Budget management: Very good knowledge of how to plan, organise and manage costs and expenditures for a business or organisation
• Business risk management: General knowledge of how to assess and mitigate risks in a business environment
• Knowledge of planning for, hiring and allocating talent on assignments to meet the demands of a rapidly changing business environment
• Knowledge of different leadership styles (such as interdependent, indirect, situational etc.) and needs as well as appropriate use for different situations
• Supplier management: Good knowledge of external service provider framework and coordination of external suppliers
• Sustainability aspects in Facility Management: Good knowledge of how sustainability interacts with FM (energy consumption, water consumption, emissions, waste management, chemical products, IWAY, purchasing)
• Facility Management scope and ways of working: Good knowledge of which services are included in the agreed FM service scope in Ingka and understand the FM delivery model, as well as the position of Facility Management within the Ingka business
• Facility Management services: General knowledge of how to successfully deliver, organise and follow up on 'hard' (technical maintenance, IKEA Food equipment) and 'soft' FM services (cleaning, pest control, snow removal, waste management etc.)
• IT tools relevant for Facility Management: General knowledge of all relevant IT tools within Facility Management
• Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation.

Your responsibilities

Support the Unit Facility Management Manager in leading and managing all Facility Management (FM) aspects in one or more specific units to optimize the value and efficiency of each property in a sustainable way according to the real estate scope in Ingka. Secure the delivery, on a day to day basis, of the agreed and unit-based FM services to ensure a sustainable, safe, clean and functional environment for co-workers, tenants, visitors and customers.

• Lead, steer, plan, coach and follow up the day to day work and development of the FM organisation within the unit(s) with a customer-centric and collaborative approach in focus

• Responsible to make sure that each property is managed throughout its lifetime including safety, compliance, maintenance and improvement to ensure a safe and operational environment for the business, co-workers, customers and other stakeholders
• Implement relevant property management innovations, digital and technical solutions that meet the needs of the business and the many people

• Participate in Facility Review and other Ingka and external facility management related reviews
• Handle emergency and crisis situations in order to eliminate or minimize the consequences and possible losses and damages to the site, co-workers, tenants and customers
• Monitor and feedback on working methods, productivity and quality on team and individual level
• Play an active role in the recruitment process of new co-workers
• Monitor and follow up that the team (internal and external) works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety
• Create an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Together as a team

As engaged, open minded and curious experts in all parts of the real estate business we take responsibility for the real estate business at Ingka Group as a trustworthy, appreciated and wanted business partner. We secure new and maintain existing physical locations in order to meet the needs of the many people. We provide strategic insight based on our knowledge and understanding of the real estate portfolio in Ingka. We take the lead in delivering safe, compliant, sustainable and innovative property solutions – with Democratic design and life cycle cost on top of our mind. We actively maintain.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:

At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need