Director, Product Management Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management TechnicalOverview
Mastercard seeks to define a world beyond cash. To accelerate this mission, we are committed to building and scaling products as well as applications that transform payments of any type through consistent customer experiences.

The Customer Connectivity Connect Program is the single front door for customers to manage and grow their business with Mastercard.

As Director of Product Management-Technical for Connect you will work with a global team to influence the vision for this program alongside engineering counterparts; execute upon a clear roadmap driving incremental value through each release; and, provide the necessary stakeholder management and customer engagement both internally and externally to ensure Mastercard is building platforms that scale to the needs of our business and customers.

You have a curiosity to keep abreast on the latest technologies and have a proven track record of being a thought leader and influential advocate for building and scaling global platform products.

Responsibilities:

• Drive strategic approaches based on analysis of business, market and specific customer segment(s) needs to recommend short and long term strategic direction.

• Conduct and link market research and qualitative/quantitative analysis to influence strategy and platform prioritization both globally and within region.

• Drive collaborative discussions with key stakeholders to decide upon addressable opportunities that combat competitive forces and promote or create new distinctive competencies.

• Identify opportunities that simplify the existing customer experience, increase usage of the platform to create consistency across MA and enabling product revenue by aligning to business needs and strategic priorities.

• Drive the development, maintenance of, and execution against an innovation pipeline, platform capabilities roadmap.

• Synthesize strategic priorities into executive summary views (after completing business case and financial models) to demonstrate alignment of corporate vision and clear justification when requesting investment dollars for key initiatives.

• Lead all facets of delivering a platform and platform capability (managing to this like a product) to market, organizing the right resources to submit patent documentation, build business and market requirements, identify the appropriate positioning, and establish comprehensive commercialization and
launch plans while promoting product management principles and processes to advance product management excellence within the team.

• Display product ownership by driving analysis of usage and performance reporting as well as overall market and internal stakeholder level feedback into platform improvement and strategic planning discussions.

• Seek out opportunities internally to expand MA product adoption and other MA authenticated experiences with the goal of collapsing these experiences into the Mastercard Connect platform.

• Promote Mastercard Connect by seeking out and driving participation at thought leadership and market presence opportunities (e.g. speaking engagements, conferences, and customer events).

Required Skills / Knowledge / Experience / Education:

• Bachelor's degree in business, finance, or equivalent work experience.

• Prior related work experience in B2B user products/platforms and payments/financial services.

• Extensive experience in new product development and management with a proven track record of business/market/financial analysis, business case development, and project management skills to execute on successful product strategies (using plans/roadmaps) that meet market needs, gain market share, and/or extend into new segments.

• Excellent written and verbal communication/presentation skills, with the ability to foster open communication.

• Strong customer advocacy and proven relationship building skills.

• Experience and understanding of customer journey mapping and user centered design.

• Experience in working simultaneously on multiple deliverables and prioritizing appropriately in order to manage to organizational and customer deadlines.

• Strength in self-motivation and experience in cross-functional team building, with a proven track record of promoting change and collaboration, resolving conflict, and leading initiatives by influencing others.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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