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Operations Executive
2 weeks ago
Roles & Responsibilities:
1. Webinar & Tech Support
- Coordinate and manage live webinars, ensuring smooth execution and presenter readiness
- Provide real-time technical support for audio, video, or connectivity issues
- Maintain accurate attendance and feedback records
- Audit webinar quality and suggest improvements
2. Technical Support
- Troubleshoot software, platform, and connectivity issues
- Maintain a knowledge base for recurring problems
3. Operations Support
- Respond to participant queries via email and chat
- Support onboarding and gather feedback for service enhancement
4. Data Maintenance
- Update and manage participant databases, attendance, and feedback logs
- Ensure data accuracy and generate reports
- Collaborate with teams to resolve discrepancies
5. Process Improvement
- Stay updated on educational technology trends
- Suggest and implement workflow improvements
- Participate in training and upskilling initiatives
Candidate Requirements:
Required Skills
- Strong written and verbal communication in English
- Proficiency in MS Excel/Google Sheets and MS Word/Google Docs
- Problem-solving skills, especially in technical troubleshooting
Preferred (Not Mandatory)
- Basic knowledge of SQL, APIs, or AI concepts
- Prior experience in operations or data management
Education
- Bachelors degree in Business, Computer Applications, or Technology
Other
Must have a personal laptop