Operations Executive

2 weeks ago


Kolkata, West Bengal, India House of Edtech Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Roles & Responsibilities:

1. Webinar & Tech Support

  • Coordinate and manage live webinars, ensuring smooth execution and presenter readiness
  • Provide real-time technical support for audio, video, or connectivity issues
  • Maintain accurate attendance and feedback records
  • Audit webinar quality and suggest improvements

2. Technical Support

  • Troubleshoot software, platform, and connectivity issues
  • Maintain a knowledge base for recurring problems

3. Operations Support

  • Respond to participant queries via email and chat
  • Support onboarding and gather feedback for service enhancement

4. Data Maintenance

  • Update and manage participant databases, attendance, and feedback logs
  • Ensure data accuracy and generate reports
  • Collaborate with teams to resolve discrepancies

5. Process Improvement

  • Stay updated on educational technology trends
  • Suggest and implement workflow improvements
  • Participate in training and upskilling initiatives

Candidate Requirements:

Required Skills

  • Strong written and verbal communication in English
  • Proficiency in MS Excel/Google Sheets and MS Word/Google Docs
  • Problem-solving skills, especially in technical troubleshooting

Preferred (Not Mandatory)

  • Basic knowledge of SQL, APIs, or AI concepts
  • Prior experience in operations or data management

Education

  • Bachelors degree in Business, Computer Applications, or Technology

Other

Must have a personal laptop



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