Service Desk Representative

1 week ago

Hyderabad, Telangana, India Diebold Nixdorf Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Description
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.

Responsibilities

  • Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
  • Addresses issues escalated from less experienced team members.
  • Proactively informs manager about potential problems and suggests improvement actions.
  • Reports on faulty master data.
  • Advises less experienced team members on process and other deviations.
  • Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.
  • Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.
  • Defines and recommends working practice and other process improvements.
  • Ensures that established KPIs are achieved.

Qualifications
Required Qualifications

  • Education or equivalent work experience required.
  • Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
  • Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.

About Us
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

  • To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found
here -

  • Front Desk Representative

    3 days ago

    Hyderabad, Telangana, India PharmSol Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionPharmSol is an integrated pharmaceutical services company providing a full range of pharmaceutical services to meet the needs of generic pharmaceutical companies worldwide. We tailor our solutions to suit the specific needs of our clients, ensuring seamless and timely deliverance. With a focus on EU and US Regulatory Compliance, our...

  • Front Desk Representative

    6 days ago

    Hyderabad, Telangana, India Automotive Manufacturers Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAutomotive Manufacturers Private Limited (AMPL) has been a cornerstone in the automotive industry since its incorporation in 1948. Under the leadership of Shri. Manubhai Sanghvi and Shri. P.P Sanghvi, AMPL has expanded its dealership network across several states, including Maharashtra, Andhra Pradesh, and Gujarat, while associating with...

  • Service Desk Analyst

    2 weeks ago

    Hyderabad, Telangana, India Kiash Solution Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    2-5 years of experience in an IT support/help desk environment.Exposure to ticketing system ServiceNowMandatory experience in Call, Email and Chat service desk support.Log, categorize, & prioritize incidents and service requests in the ITSM tools.

  • Senior Service Desk Representative

    2 days ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Provides proactive user helpdesk services to inbound customer service...

  • Associate Service Desk Representative

    1 week ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Provides proactive user helpdesk services to inbound customer service...

  • Service Desk Analyst

    4 days ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the JobThe Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support teams....

  • Service Desk Lead

    4 days ago

    Hyderabad, Telangana, India HTC Global Services Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role: Service Desk LeadLocation: Hyderabad, IndiaWork Mode: Work from Office 5 days a weekShift: 24x7 rotational support (including night shifts aligned to US hours)Experience Required: 5 – 8 years in IT Service Desk/Support, with at least 2 years in a Leadership or Supervisory roleEmployment Type: Full-timeAbout the RoleWe are seeking an experienced...

  • Service Desk Analyst

    2 weeks ago

    Hyderabad, Telangana, India Kiash Solutions LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Exp- 2+ YearsLocation- Hyderabad (WFO)Shift- 27*7 including Night shiftsMandatory experience-- in Call, Email and Chat service desk support, ticketing system (ServiceNow).Job Description:-Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize, and prioritize incidents and service requests in the ITSM...

  • Service Desk Operations

    3 days ago

    Hyderabad, Telangana, India Vialto Partners Full time ₹ 1,00,00,000 - ₹ 3,00,00,000 per year

    Company DescriptionVialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.Our teams help companies streamline and effectively manage their global mobility programs in a...

  • Front Desk Receptionist

    2 weeks ago

    Hyderabad, Telangana, India Meridean Overseas Education Consultants Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job description:We are looking for a front desk representative to help with receptionist tasks such as greet our guests, schedule appointments, handle queries and complaint.Responsibilities:Greet and welcome guests as they come and go.Be professional and pleasant while interacting with guests.Handle queries and address complaints.Schedule meetings,...