USI-FY26-Cyber Operate-Digital Identity-ForgeRock-Solution Delivery Lead

Cyber

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Cyber Operate-Digital Identity

Cyber Operate—IAM practice helps organizations in designing, developing, and implementing industry-leading IAM solutions to protect their information and confidential data, as well as help them build their businesses and supporting technologies to be more secure, vigilant, and resilient. The cyber identity services—IAM team delivers service to clients through following key areas of IAM:

• Application Onboarding
• Lifecycle Manager
• Compliance Manager
• Password Management
• Automated Provisioning
• Roles Management
• ITSM tools Integration
• Advanced Authentication Methods
• Strategy and Road Map

Work you'll do:

• Lead and manage the delivery of ForgeRock IAM managed services, ensuring high-quality operational support, maintenance, and administration for client environments.
• Supervise and mentor solution delivery advisors and operational teams, providing technical guidance, coaching, and performance feedback.
• Oversee monitoring, incident response, and resolution of service requests, ensuring compliance with SLAs and achievement of operational KPIs.
• Coordinate and execute regular health checks, upgrades, patching, and performance optimization of ForgeRock OpenIDM and OpenAM platforms.
• Manage onboarding of new applications and users, oversee access provisioning, and lifecycle management activities.
• Serve as the primary point of contact for clients, facilitating communication, managing escalations, and ensuring client satisfaction.
• Drive process improvement, automation, and standardization initiatives to enhance service delivery efficiency and quality.
• Ensure accurate and comprehensive documentation of operational procedures, incidents, changes, and configurations.
• Participate in resource planning, shift scheduling, and on-call rotations to support 24x7 managed services delivery.
• Report on service delivery metrics, compliance, risk management, and identify opportunities for innovation and optimization.
• Collaborate with cross-functional teams, including security, infrastructure, and application teams, to deliver integrated IAM solutions.

Qualifications and Experience

Required:

• 6+ years of experience in the Identity Management domain, with at least 5 years in a leadership or lead role supporting ForgeRock technology-based projects in managed services or operational environments.
• Extensive hands-on experience with administration, monitoring, and troubleshooting of ForgeRock OpenIDM and OpenAM products in high availability and production environments.
• Proven track record in leading IAM engagements, including requirements gathering, analysis, design, development, testing, deployment, and ongoing support.
• Advanced knowledge of integrating applications with ForgeRock OpenAM for SSO, authorization, session management, and password management.
• Expertise in advanced ForgeRock OpenAM features such as authentication chains, custom post-authentication plugins (PAP), custom authentication modules, and adaptive access management.
• Experience integrating partners and third-party domains for SSO using standards like SAML, OAuth, and WS-Federation.
• Strong skills in connecting ForgeRock OpenIDM with target systems such as LDAP (OpenDJ, AD, etc.), databases, CSV files, REST API-enabled applications, and cloud-based platforms.
• Proficiency in scripting languages such as Groovy and JavaScript for automation and operational tasks.
• Experience developing and deploying custom workflows using BPMN engines within ForgeRock OpenIDM.
• Ability to architect, implement, and support solutions for identity lifecycle management, access request workflows, SSO, federation, and adaptive access management.
• Deep understanding of technologies including LDAP, SSL, RDBMS, and Linux.
• Strong working knowledge of web/application servers such as IIS, WebSphere, WebLogic, JBoss, and Apache.
• Experience with ticketing systems, incident management, operational documentation, and ITIL processes.
• Demonstrated ability to lead process optimization, automation, and continuous improvement initiatives.
• Excellent stakeholder management, client communication, and presentation skills.
• Experience in resource planning, team management, and service delivery reporting.

Preferred:

• IAM technology certifications.
• PMP, CISSP certification, and exposure to other security domains.
• Experience with cloud IAM solutions and multi-cloud environments.

Qualification

• B.Tech/M.Tech/MS/MBA

#CyberFY26

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Requisition code: 308451