F&B Outlet Manager

6 days ago

Cavelossim, Goa, India Karma Royal Haathi Mahal Full time ₹ 3,00,000 - ₹ 3,60,000 per year
  • Greet and handle all guest interaction with a high level of professionalism and hospitality.
  • Monitor customer satisfaction through review of standardised feedback forms, as well as by spending time with the guests and ensuring their needs are being met and expectations are exceeded.
  • Resolve guest issues.
  • Responsible to lead, develop and coach all team members to ensure a high level of customer service as well as maximum profitability.
  • Create and implement promotional plans to drive business
  • Design promotions events to create business opportunities
  • Floor presence is mandatory during peak times.
  • Strive to achieve sales targets while respecting budgets during day-to-day operations.
  • Ensure staff compliance with all relevant regulations and resort policies. This includes Safe Food Handling policies and procedures, as well as Health and Safety Legislation.
  • Maintains service and sanitation standards in restaurant, bar/lounge and room service

areas.

  • Delegate tasks appropriately to team members and assist the team as required. Ensure that food and beverage items are being served in compliance with operating procedures.
  • Ensures the service stations are clean, organized and well stocked at all times. All lighting, music and ambiance are appropriate for the meal period.
  • Hire new team members and oversee training of new team members and develop training schedules as required.
  • Monitor staff performance and assist in conducting performance reviews.
  • Monitor inventory to ensure that the appropriate orders are placed, while respecting budgets.
  • Conduct monthly inventories for the F&B Department, with assistance of the finance and F&B controls team.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Food provided
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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