Associate SME

1 day ago

Bengaluru, Karnataka, India Microland Full time

Job Description:Education Qualification :Any Graduate Skills :Primary -> Technology | Network Monitoring Tools | Traverse | 3 - ExperiencedPrimary -> Technology | Network Monitoring Tools | Solarwinds | 3 - ExperiencedTertiary -> Behavioral | Aptitude | Information Processing | 3 - ExperiencedTertiary -> Behavioral | Aptitude | Communication | 3 - ExperiencedTertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced Certification :Technology | IT Certifications | Microsoft Certification | Microsoft Windows Server Networking Fundamentals Details: SCCM Administration - Working knowledge of SCCM administration and related dependent components like AD, DNS, BitLocker, Group Policies etc. Patch Management:a. Deployment of monthly updates on every patch Tuesday following the Change processb. Provide the patching status report to the customer Software Distribution:a. Deployment of application versions to keep the devices complaintb. Provide the deployment status report to the customer Hardware and Software Inventory:a. Generate hardware and software inventory reports as per the customer requirements Configure features Asset intelligence, DCM, Reporting Manage and administer the client settings, system discoveries, collections, boundaries and bandwidth settings etc. SCCM Client installation on Servers and Desktops Hands on experience on fixing SCCM/Packaging related issues on End User Windows 10 devices Expertise in Windows Batch Scripting Windows 10 Autopilot Create and Manage Windows 10 Image with customizations, LTI and ZTI OS upgradation – In-place upgrade and Feature Upgrade Troubleshoot OSD Task sequence errors Monitor and troubleshoot the SCCM infrastructure components and client health issues Monitor and Troubleshoot:a. Monitoring the daily health of SCCM infrastructure components and client issuesb. Troubleshoot failed SCCM components and clientsc. Troubleshoot failed Software and Patch Deployments Backup and Maintenance - Knowledge on the SCCM site backup and Maintenance tasks Incident and Service Request Management - Monitor the ticket queue and act up on the reported incidents on a daily basis Address the tickets escalated from L1/L2 team Manage and lead team of L1/L2 Technical Skills: In-depth hands-on experience on any two of SCCM, SCOM, Traverse, SolarWinds, ManageEngine, Nexthink etc.,Location:India - BengaluruCreated On:25-Nov-2025

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