Business Analyst

Pune

About Us

We empower enterprises globally through intelligent, creative, and insightful services for data integration, data analytics and data visualization.

Hoonartek is a leader in enterprise transformation, data engineering and an acknowledged world-class Ab Initio delivery partner.

Using centuries of cumulative experience, research and leadership, we help our clients eliminate the complexities & risk of legacy modernization and safely deliver big data hubs, operational data integration, business intelligence, risk & compliance solutions and traditional data warehouses & marts.

At Hoonartek, we work to ensure that our customers, partners and employees all benefit from our unstinting commitment to delivery, quality and value. Hoonartek is increasingly the choice for customers seeking a trusted partner of vision, value and integrity

How We Work?

Define, Design and Deliver (D3) is our in-house delivery philosophy. It's culled from agile and rapid methodologies and focused on 'just enough design'. We embrace this philosophy in everything we do, leading to numerous client success stories and indeed to our own success.

We embrace change, empowering and trusting our people and building long and valuable relationships with our employees, our customers and our partners. We work flexibly, even adopting traditional/waterfall methods where circumstances demand it. At Hoonartek, the focus is always on delivery and value.

Job Description

Key Responsibilities

• Act as the liaison between business stakeholders and technical teams to translate business requirements into functional/technical specifications.
• Gather, analyse, and document requirements through workshops, interviews, and analysis of business processes.
• Work on telecom-specific systems such as OSS, BSS, CRM, Billing, Mediation, Provisioning, and Network Management.
• Define and manage business process flows, use cases, and user stories.
• Support solution design, data mapping, and integration between telecom systems.
• Collaborate with QA teams to define acceptance criteria and assist in test case validation.
• Participate in UAT (User Acceptance Testing) and ensure business requirements are met.
• Track requirements through the lifecycle and manage changes effectively.
• Provide support in project planning, risk management, and stakeholder communication.

Job Requirement

• 6–9 years of experience as a Business Analyst, with at least 3+ years in the Telecom domain.
• Strong understanding of Telecom processes: Customer Onboarding, Order Management, Service Provisioning, Billing & Revenue Assurance, Network Operations.
• Expertise with telecom technologies (2G/3G/4G/5G, VoIP, Fiber, etc.) is a plus.
• Hands-on experience with requirement gathering tools, documentation, and process modeling (UML, BPMN, Use Cases, Wireframes).
• Strong skills in SQL, data analysis, and reporting.
• Ability to communicate with technical and business teams, be able to build comprehensive requirements specifications.
• Experience with Agile/Scrum methodologies and backlog management (Jira, Azure DevOps, etc).
• Excellent communication, stakeholder management, and presentation skills.

Preferred Qualifications

Bachelor's or Master's degree in Engineering, Computer Science, Telecommunications, or Business Administration.

Telecom certifications (TM Forum, eTOM, ITIL, CBAP, CCBA) will be an added advantage.

Prior experience with large-scale Telecom transformation or migration programs.