Cloud Application

7 hours ago

Cochin, Kerala, India Sapaad Full time ₹ 12,00,000 - ₹ 36,00,000 per year

WHO WE ARE
Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries—with many more coming onboard each day.

Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving—introducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce.

JOB OVERVIEW
Are you passionate about building and managing world-class IT infrastructure and cloud operations? Sapaad is seeking a
Cloud Application & Infrastructure Manager
to lead our IT infrastructure and operations organization. You will ensure
24x7 reliability, security, and scalability
of our cloud-based systems (AWS/Heroku) while championing
DevOps practices
across the company.

This is a
strategic, senior, and visible role
, bridging Tech Operations, Application Development, and Data Engineering, and working with internal and external stakeholders to maintain a
best-in-class IT operations function.
WHY JOIN SAPAAD?
Lead and shape the cloud infrastructure and IT operations of a global SaaS product company.

Drive innovation through DevOps and Cloud-first practices.

Collaborate with global teams across technology, product, and data functions.

Be part of a company redefining the future of F&B technology worldwide.

WHAT YOU'LL DO

  • Define IT infrastructure strategy, architecture, standards, and operational policies.
  • Lead Cloud/AWS-based operations, ensuring
    high availability, reliability, and performance.
  • Build and manage
    DevOps practices and CI/CD
    pipelines, identifying bottlenecks and implementing solutions.
  • Implement monitoring, alerting, and disaster recovery strategies for critical systems.
  • Oversee IT systems administration, including servers, databases, storage, networks, applications, desktops/laptops, and mobile devices.
  • Manage third-party vendors and enterprise contracts (AWS, Microsoft, etc.), ensuring
    service delivery and cost efficiency.
  • Establish
    service level agreements (SLAs)
    , operational metrics, and ITIL-based standardized processes.
  • Continuously improve cloud operations and IT infrastructure to support business growth.

YOU'RE A STRONG FIT IF YOU HAVE

  • Proven experience managing
    cloud-based IT infrastructure
    (AWS/Heroku) in a SaaS or customer-facing environment.
  • Hands-on
    DevOps experience
    , enabling continuous integration and deployment (CI/CD).
  • Experience in
    infrastructure architecture, network, server, and storage administration.
  • Knowledge of
    enterprise monitoring, reporting tools, and disaster recovery planning.
  • Strong
    team leadership and mentorship experience
    managing IT professionals.
  • Experience in
    vendor and contract management
    , optimizing cloud infrastructure costs.
  • Excellent
    analytical, strategic thinking, and communication skills
    .
  • Familiarity with multiple platforms: Linux, Windows, SQLServer, commodity hardware.

DESIRED SKILLS & ATTRIBUTES

  • Leadership in building and directing IT operations toward
    Cloud-first and DevOps culture
    .
  • Strong organizational change management skills, with ability to
    prioritize and manage multiple initiatives.
  • Business and financial acumen to
    analyze data and make strategic infrastructure decisions
    .
  • Passion for
    innovating IT operations
    in a fast-paced, global SaaS environment.

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