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Senior Solution Consultant
2 weeks ago
Role Overview:
As a Sr. Solution Consultant at UKG, you will play a pivotal role in delivering superior
workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role.
Key Responsibilities:
Requirement Assessment: Conduct workshops with senior members of customer
organizations to drive requirement assessments.
Solution Design: Architect comprehensive solutions that integrate UKG Pro WFM
(Dimensions) with third-party products, ensuring alignment with business goals.
Customization and Integration: Design and implement customizations and integrations
to meet specific client needs.
Documentation: Collect, analyze, validate, and document business requirements,
creating detailed technical specifications for the implementation team.
Build and Configuration: Oversee the build and configuration of the system, ensuring
adherence to the original design and client requirements. Provide expert knowledge and
best practices during the Build phase.
Testing Support: Provide guidance and support during the testing phase, including
functional testing, integration testing, and user acceptance testing (UAT).
Best Practices: Advocate for and implement industry best practices in workforce
management, process optimization, and system configuration.
Effective Communication: Effectively communicate complex technical concepts to both
technical and non-technical stakeholders using use cases, visual diagrams, and process
flow charts.
Client Management: Foster strong relationships with client Project teams, acting as a
trusted advisor and ensuring high levels of client satisfaction.
Mentoring: Mentor and provide guidance to team members on advanced modules and
solutioning aspects.
Travel: Travel up to 25% may be required to meet with clients and support project
implementations.
Qualifications:
Education: Bachelors degree or equivalent in Computer Sciences or a related field.
Experience:
o 6 to 10 yrs years of experience implementing or supporting enterprise software
applications and hardware used in web environments (UKG Pro
WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time
and Labor).
o 5+ years of experience in Workforce Management is a must.
o Relevant experience as a consultant in a similar application environment is
desirable.
o Extensive experience in implementing solutions for medium to large enterprise
customers.
Skills:
o Thorough understanding of business, process, and technology relating to
workforce management.
o Experience with requirement gathering, solution designing, implementing, and
configuring UKG Products.
o Extensive experience on UKG Pro WFM (Dimensions) modules like Time
Keeping, Accruals and Leave is a must.
o Experience on modules like Advanced Scheduling, Forecasting, Attendance and
Activities is desirable.
o Prior experience in supporting functional testing, integration testing, and UAT.
o Demonstrated track record in delivering quality, on-time technology and business
solutions to a diverse customer base.
o Solid interpersonal skills to interface with co-workers and customers, managing
specific tasks to completion with minimal direction.
o Excellent verbal and written communication skills.
