
Tele Caller Executive
3 days ago
Key Duties & Responsibilities
1. Lead Generation & Prospecting
- Make outbound calls to potential clients who have enquired about immigration, visas, or overseas opportunities.
- Follow up on leads generated through advertisements, online campaigns, walk-ins, and referrals.
- Maintain and update lead records in CRM or tracking system.
2. Client Engagement & Consultation Support
- Explain immigration services, visa processes, and available programs clearly to prospective clients.
- Identify client needs and match them with suitable immigration programs (PR, student visa, etc.).
- Fix appointments with immigration consultants/counselors for detailed discussions.
3. Follow-up & Relationship Management
- Regularly follow up with prospective clients via phone, email, and WhatsApp.
- Build trust and maintain a good rapport with clients to convert enquiries into applications.
- Handle queries, provide accurate information, and ensure client satisfaction.
4. Reporting & Coordination
- Prepare and share daily/weekly reports on calls made, leads generated, and conversions.
- Coordinate with counselors, team leaders, and management for smooth process flow.
- Escalate complex queries or cases to senior consultants.
7. Compliance & Quality
- Ensure all calls are made professionally and politely in line with company standards.
- Maintain confidentiality of client information.
- Stay updated with immigration policies, visa rules, and program changes.
Skills & Competencies Required
- Excellent communication & convincing skills (English, regional languages as required).
- Ability to handle objections and negotiate effectively.
- Customer service orientation with patience and empathy.
- Basic computer knowledge (MS Office, CRM tools).
- Goal-oriented and self-motivated.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
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