Manager - Regional Collection

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Regional Collection RM – Non Mobility

Job Level/ Designation

M1

Function / Department

Enterprise

Location

Pune

Job Purpose

This position is responsible for managing Circle  Receivables with a view to minimize bad debts covering the receivables of enterprise Fixed Line Voice & Data (Multiple Products), Terminals, Bulk SMS, Madvt Ctrl S,CAL  .He/She has to manage and drive the Circle Fixed Line corporate collections of the CNC Function  with close Co-ordination   with  corporate collection In-charges at Zones (Field )& various functional verticals, dunning team, Customer service (retention, VIBS )  S&M, Bill Logistic, in order to attain Collection performance as per agreed targets, ensuring low forward flow, with low bad debt and acting as a catalyst for the revenue growth by ensuring timely collections , whilst complying with agreed National Credit policy guidelines as also with all regulatory norms . Process improvement and thereby increase NPS and CSAT. Role is also responsible to support business by ensuring world class customer experience to retain the VIBS Customers   and enhance revenue through customer life cycle management processes

Key Result Areas/Accountabilities

• Achievement of Business KPIs OF Circle FOR VIBS NON Mobility
• Monitoring  and Co-ordinating with CIRCLE /Zonal Team on achievement of Monthly and Quarterly Target
• Collection and Bad Debts Performance
• AR reduction
• Velocity of Collections ( Flow reduction )
• In Vol. Churn Reduction
• Cost of Collections within Budget
• New Initiative and Automation
• Team Development and training of Agency Team
• GST/Summary Bill//Payment Posting/Reconciliation
• Bill Dispute resolution with CFT team
• Review , HSW/NCP /SOX/SOP compliance, On account clearance, Clearance of open BRs, preparing of Provision's , preparing of Credit notes, ad-hoc dunning
• Cross functional coordination to achieve organisational goals
• Leverage scale benefits and operating efficiencies like improving DSO IN Collections and higher compounded collections efficiency
• Explore new avenues for cost reduction and efficiency improvement Ensure Process Compliance

Core Competencies, Knowledge, Experience

• Credit risk management
• Receivables management (Collection expertise)
• Sound accounting / process / systems knowledge / experience
• Strategic thinking ability
• Retention and  churn management
• Partner management skill
• Capability to influence cross functionally under matrix structure
• Achievement of business KPIs of enterprise mobility through various measures
• Coordinating and Monitoring of SSC Operations for VIBS Business Partners Management
• Performance
• Associate Selection and remuneration
• Team development

Must have technical / professional qualifications

MBA/PGDM in HR

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership