Community Associate

What we're looking for

As a Community Associate you will be the first point of contact for our clients and visitors. Your role is crucial in creating a positive and professional impression of our company and ensuring the smooth operation of the front desk area. You will play a vital role in providing exceptional customer service and administrative support to both our clients and internal team, which will span - welcoming guest, check-ins and registrations, handling booking & visitor management software to monitor guest entires and keep a sharp eye out on security.

And help in organising events to build & enhance the sense of a strong community. What you'll be doing

Welcome and Greet: Provide a warm and professional welcome to clients, visitors, and members as they enter the co-working space. Ensure a positive and friendly first impression.Check-In and Registration: Register new clients and visitors, assist with the onboarding process, and issue access cards or keys as needed

Customer Service: Address inquiries, provide information about our services, and assist clients and members with their needs, such as booking meeting rooms or resolving any issues. Events and Networking: Plan and coordinate networking events, workshops, seminars, and social gatherings to enhance the community experience. Mail and Package Handling: Sort and distribute mail and packages to clients and members.

Keep track of incoming and outgoing deliveries. Booking Management: Assist clients in booking meeting rooms, workspaces, and other facilities. Ensure that reservations are accurately recorded and prepared.

Visitor Management: Maintain a log of visitors, issue visitor badges, and ensure security protocols are followed. Administrative Support: Assist with administrative tasks such as photocopying, filing, data entry, and maintaining office supplies. Security and Safety: Monitor the reception area for security purposes and report any suspicious activity.

Be aware of any unwanted walk-ins or free loaders and report them to security immediately. Maintain Cleanliness: Ensure that the front desk area is neat and tidy, and the common areas are well-maintained and presentable. Client Relations: Build strong relationships with clients, understand their needs, and act as a liaison between clients and the management team.

Calendar Management: Assist in managing meeting room calendars, ensuring bookings are accurate and conflicts are resolved promptly. Back up for operations teams: working with operations to ensure that all facilities are safe, clean, and well-maintained and all appointed vendors are performing their duties as per schedules and requirements. What you need to bring to the table

Qualifications:High school diploma or equivalent; additional education or certifications or experience in Customer service or hospitality is a plus.Previous experience in a customer service, receptionist, or front desk role is preferred

Excellent communication and interpersonal skills - to 100% proficient in English, proficiency in local languages - Kannada, Tulu are a big plus

Strong organisational and multitasking abilities. Proficiency in using office equipment and basic computer software (e.g., Microsoft Office Suite - handling of booking/vendor management suite is a big plus). Friendly, professional, and a strong commitment to providing exceptional customer service.

Knowledge of the co-working industry and an understanding of the needs & functioning of start-ups and businesses are a big plus. Key Personality Traits:Strong communication skills: Courteous, well-mannered and polished with effective communication is vital in interacting to clients and visitors. English should be fluent.

Local languages - Kannada, Tulu and Hindi are equally important and big plus. Customer focus & client servicing skills: Constant communication with members to ensure that their needs are satisfied. Organising & taking new clients on facilities tours and explaining the essence of our workspaces and productivity enhancements

Proactive & multitasking abilities: In fast-paced operational settings, quick decision-making is often required. The Client Concierge should have the ability to make quick decisions under pressure and find practical solutions to keep the show running smoothly. Ability to handle challenging situations with patience and diplomacy and diffuse any aggressive situations with clients quickly to avoid and brand damage.

Why you'll love working with us:You'll be working in the land of sun, surf & fun - A beautiful coast with a super high air quality & happiness index You'll have the freedom to operate , innovate, and leave a lasting impact.

You'll work with passionate people who have a great track record, and believe in a no-fluff & zero-politics environment. Most importantly, you'll own this role, shaping not just our brand, but the future of our entire region - Silicon Beach of India