Sr. Service Engineer

18 hours ago

Satna, Madhya Pradesh, India Navin Infrasolutions Pvt. Ltd. Full time ₹ 4,20,000 - ₹ 6,30,000 per year

Key Responsibilities:-

  • Performs service works on existing equipment, as well as installation and commissioning activities on new equipment.
  • Provides site technical support to customers, assists in troubleshooting product problems in the field.
  • Performs overhaul and repair of all equipment component and system asassigned by the supervisor.
  • Instructs customers in product usage by conducting training for operation and maintenance personnel.
  • Provides work leadership and trains technicians when required.
  • Assists customers remotely with technical support and troubleshooting
  • Prepares daily logs and reports of work performed.
  • Assists the workshop supervisor or field service supervisor in maintaining good working records for time logs, parts, supplies and external purchases.
  • Assistsinorderofallpartsandmaterialsrequiredtoperformassignedrepairs.
  • Assists the workshop supervisor or field service supervisor in maintaining shop tools, equipment and vehicles.
  • Identifies weak areas for technicians, and makes recommendations to the workshop supervisor or field service supervisor.
  • Escalates specific requests from the customers to the next level for immediate attention and resolution.
  • Coordinate with warranty administrator in processing of warranty claim. Provides correct FFR, PFR for the same.
  • To attend service complaint 24/7 and attend machines in breakdown in the night if need be.
  • Report to the service manager any problems encountered in relation to customer dissatisfaction regarding customer field service or product performance.
  • Conducts oneself in a proper business manner reflecting respect and honesty and contributes to building excellent company/customer relationships.
  • Performs other duties as assigned by the supervisor.

ACCOUNTABILITY/MEASURES

  • Degree of satisfaction as expressed by internal and external customers.
  • Customer satisfaction rating will remain above national average as reported by Volvo CE's
  • CSI Index
  • All work order will be closed within 10 days of last day of labor applied.
  • 100% of all product updates will be completed by the "designated due dates".
  • 100% of all periodic maintenance services will be completely by their "due dates".

REQUIRED COMPETENCIES

* Preferred degree in mechanical OR electrical field.

* Minimum 2 years of field experience related to after sales-operations,preferably from a construction equipment dealer network.

* Ability to persuade and explain is essential.

* Customer-orientated with good interpersonal,communication and organisational skills.

Ability to speak and write English is an advantage.

* Analytical approach to problem-solving with strong attention to details.

* Ability to perform heavy physical labour.

* Competent computer skills using Word,PowerPoint, Outlook and Excel software.

* Valid driver's license and a good driving record.

* Demonstrates ability to pass pre-employment testing which includes background checks, medical tests or other tests as so required for employment.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

  • Territory Manager-Sales

    3 days ago

    Satna, Madhya Pradesh, India Mahindra & Mahindra Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Competencies Overall Feedback Responsibilities & Key Deliverables Manage a set of dealerships to achieve the business parameters like volumes, market share, collection, deliveries, spares part sales etc.Ensuring viable distribution network by appointing dealers, sub-dealers for appropriate market coverage.Ensure availability of trained manpower in adequate...

  • Qa Level Ii

    3 weeks ago

    Satna, Madhya Pradesh, India MRI Software Full time

    MRI Software looking for an experienced and skilled candidate to join our team as a Quality Assurance QA Engineer As a QA Engineer you will be responsible to assess software quality by designing and implementing software testing processes You will take ownership of code quality through exploratory and manual test scripts You will hunt bugs identify...

  • Urgent Search! Sr. Customer Service Engineer

    3 days ago

    Satna, India United Imaging Healthcare Full time

    Who we are? Shanghai United Imaging Healthcare Co., Ltd. is dedicated to providing, developing and producing high-performance advanced medical imaging, radiotherapy equipment, life science instruments and offers intelligent digital solutions to customers worldwide. UIH is committed to creating more value for our customers and constantly improving the global...

  • Sr Chemical Engineer-Reputed Chemical Industry-Satna, Madhya Pradesh, India-5 lpa

    6 days ago

    Satna, India Seven Consultancy Full time

    JOB DETAILS 1.Building reputation through application of science and engineering principles and theories and developing technical approaches to solve complex problems and challenges.2.Building networks at a local and capability level. Effectively teaming to share resources and optimize research at the group and division level. Mentoring junior staff and...

  • Sr Chemical Engineer-Reputed Chemical Industry-Satna, Madhya Pradesh, India-5 lpa

    7 days ago

    Satna, India Seven Consultancy Full time

    JOB DETAILS 1.Building reputation through application of science and engineering principles and theories and developing technical approaches to solve complex problems and challenges.2.Building networks at a local and capability level. Effectively teaming to share resources and optimize research at the group and division level. Mentoring junior staff and...

  • ▷ Urgent! Field Service Engineer

    3 weeks ago

    Satna, MP, IN Weartech engineers Full time

    Profile Field Service Engineer UPS Department Location Satna M P Company Weartech Engineers Pvt Ltd Job Summary We are seeking a skilled and customer-oriented Service Engineer to join our team The ideal candidate will have a strong technical background and a passion for troubleshooting and resolving technical issues As a Service Engineer ...

  • Quality Assurance Team Manager

    2 days ago

    Satna, India Liberty Data Analytics Full time

    Job Summary Liberty Mutual’s GRS Capability Center Operations (GRS - CCO) team is expanding Quality Assurance function by establishing Quality Assurance (QA) team in India under Liberty’s legal entity, responsible for performing independent QA audits for underwriting operations (i.E. Policy Booking, Endorsement, Submission and other UW tasks) executed by...

  • Facilities Assistant

    3 weeks ago

    Satna, India Tata Consultancy Services Full time

    Role - Hub Admin Manager (HADM) Desired Experience Range - 2 to 5 years Required Skill Set - Graduate/MBA, exp. in Facility Management Location of Requirement -Pan India Job Description - Complete ownership of managing HUB Admin activities/operation & Admin Team - Defining Scope and KRA’s of Team members - Communicate and co-ordinate with immediate...

  • Urgent Search: Product Support Engineer

    2 days ago

    Satna, India Signzy Full time

    Job Title: Product Support Engineer ( L1) About Signzy Signzy is an AI-powered RPA platform designed for financial services. Our platform can automate even the most complex workflows and decision-making processes into real-time APIs. Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over 200+ APIs, Signzy serves 90+...

  • Territory Manager-Sales

    7 days ago

    Satna, India Mahindra Rise Full time

    Company: Mahindra & Mahindra Ltd Competencies Overall FeedbackResponsibilities & Key Deliverables Manage a set of dealerships to achieve the business parameters like volumes, market share, collection, deliveries, spares part sales etc.Ensuring viable distribution network by appointing dealers, sub-dealers for appropriate market coverage.Ensure...

  • Travel Desk Executive

    3 days ago

    Satna, India SAEL Full time

    Job Summary: The Travel Desk Executive will be responsible for managing travel arrangements for employees, including booking flights, accommodations, and transportation. The role requires excellent organizational skills, attention to detail, and the ability to provide a high level of customer service to ensure a seamless travel experience for all employees....

  • Sales Engineer-Construction Equipment

    1 week ago

    Gwalior, Jabalpur, Satna, India White Force Outsourcing Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Sales EngineerLocation: Gwalior & JabalpurSalary: 20, ,000 per monthKey Responsibilities:Generate and convert leads for construction equipment or related products.Develop and maintain strong relationships with clients, dealers, and channel partners.Conduct client meetings, product presentations, and site visits to understand and addresscustomer...