Manager - Private Capital Loan Cash Instruction Officer

Position Purpose

The Private Capital Loan Cash Instruction Officer plays a critical role in the Private Capital

Loan Solutions setup. The role will require technical expertise in processing and reviewing cash instructions with respect to PC Loan Solutions services delivered to the BNP Paribas client base.

The role is responsible for the output and service delivery of the PC Loan Solutions team and will include the provision of technical expertise for all middle office and back office activities. This role will focus on the delivery of daily processing Loan cash settlement instructions (as ClearPar funding memo statement issued by a dedicated platform) received via a secured channel (e.g. CIDD)

As part of the loan purchase activity, accepting cash instructions (funding memos) via a secured channel will enhance our service offering, making it more attractive to clients and aligning with market standards.

Missions:

Private Capital Loan Cash Instruction Officer is the privileged interlocutor to receive and process Loan cash instruction in the context of Loan trades.

The corner stone of this activity is the correct cash processing performed on timely manner to respect the relevant cut off or SLA commitment.

Private Capital Loan Cash Instruction Officer will have to deal with PC Loan Solutions Officer and be exposed to loan industry, providing the possibility to expand the knowledge of all team members.

Primary Role Responsibilities

The operational responsibility will include the review and delivery of the following activities:

Process client instructions by analysing, validating and implementing those instructions.

Performed call back for sensitive instructions when relevant.

Identify and advise on any exceptional or irregular situations and put in place corrective measures in line with management validation.

Manage email inboxes, phone calls and follow-up of requests from clients or internal teams.

Extract the relevant information from systems and perform proper reconciliation of all details, while verifying documentation received and forwarding to relevant processing team (when applicable).

Follow-up on set-ups and fill in the corresponding files/systems with relevant data.

Management and monitoring of client or counterparty claims via internal workflow tools (value date adjustment, return of funds, etc.)

Client testing follow-up - ensure that swift messages are properly integrated into systems when new clients are onboarded, or when new services are being introduced.

Confirm that the checklist tasks are done and updated in accordance with the client's specificities.

Advanced instruction monitoring

Check and monitor failed instructions and provide the correct update to clients / Private Capital Loan Solutions Officer, including follow-up on client's instructions blocked by teams working in Credit Risk.

Use with the relevant channel of communication for the corresponding risk

Fully understand the association between cash incoming message, type of process (cash processing / compliance / risk), and team in charge.

Control framework

In close collaboration with local and regional management, the senior Loan Cash Instruction Officer will also ensure:

Maintenance of local procedure to (i) comply with business requirement, (ii) in the scope of streamlining existing process

Completeness and challenge of control framework and maintenance KPI

Behavioral Skills:

Ability to collaborate / teamwork

o Brainstorm in group to define the best course of action.

o Allocate tasks according to the group decision.

Accuracy:

o Implement preventive actions to avoid issues.

o Follow up on to do list for the team.

Ability to deliver on time / Results driven

o Ensure to meet the agreed deadline.

o Ensure that the outcome is always in line with the agreed expectation.

Client focus:

o Ensure to achieve internal and external client satisfaction.

o Understand clients issues and propose solutions.

Problem solving skills

o Review and analyze different aspects related to a topic in a critical manner.

o Make appropriate decisions based on the analysis.

Proactivity

o Undertake the relevant measures within the best timing.

o Access action to perform ahead any issue

Transversal Skills:

Ability to understand, explain and support change

o Ensure timely analysis

o Provide with clear communication to stakeholders

Ability to manage a project

o Set priorities and adapt them when needed.

o Action and methodically monitor progress by coordinating activities and allocate resources efficiently.

Ability to develop and adapt a process

o Modify any operational process to mitigate risk and/or gain efficiency

Technical skills:

o Advanced Excel knowledge

o Considered as an asset: Neolink, Connexis, ClearPar, Sentry or equivalent

Specific Qualifications (if required)

• Masters degree
• Relevant experience: Minimum of 2 years in cash processing
• Knowledge of cash network and Swift MT 103 / 202
• Related alternative investment experience (Private debt / loans) within the financial services industry preferred

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Decision Making

Client focused

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process

Ability to inspire others generate people's commitment

Ability to develop others improve their skills

Ability to manage / facilitate a meeting, seminar, committee, training

Ability to develop and leverage networks

Education Level:

Master Degree or equivalent

Experience Level

At least 10 years

Other/Specific Qualifications (if required)

Top Tier MBA graduates / Bachelor of Commerce graduates preferred