Training Lead

5 days ago


Bhubaneshwar, Odisha, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time

Roles and Responsibilities

  • Conduct Training Needs Identification (TNI) and Analysis (TNA) to identify gaps in employee skills and knowledge.
  • Design, develop, deliver, and evaluate training programs using various methods such as Instructor-Led Training (ILT), Online Training (OLT), On-the-Job Training (OJT), and Throughput.
  • Provide coaching and mentoring support to trainers to improve their skills and effectiveness.
  • Analyze training data to measure program effectiveness and make recommendations for improvement.
  • Collaborate with stakeholders to ensure alignment between organizational goals and training initiatives.

Desired Candidate Profile

  • 5-10 years of experience in process training or a related field.
  • Strong understanding of TNA/TNI principles and practices.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to analyze complex problems and develop effective solutions.

Interested candidates can apply here



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