Reconciliation Executive

Role & responsibilities

• Associate will be managing the daily operations/workflow within the business group and helps the Line Manager in achieving the process deliverables.
• Preferably accounting / commerce & financial management background.
• Candidate will be responsible for interacting with Line Managers and the clients needs to provide high quality of service to the internal/ external clients.
• Regular interaction with the Team Lead/ Assistant Manager of BAU reconciliation for improving the quality of reconciliation produced to business.
• Candidate should be able to articulate well and communicate well across all levels in the organization.
• Ensure all the transactions are performed within the agreed timelines without errors and mistakes.
• Maintain Communication Channels with internal peer groups and business teams.
• Ensure to be updated with the procedure document and User Guides. Evaluate and update documented procedures to ensure they are complete, accurate and current.
• Accountable to follow the BCP / BIA documents
• Escalate unresolved open items to the Team lead / Assistant Manager.
• Understand the process risks and escalation of high-risk breaks to stakeholders for resolutions.

Preferred candidate profile

Direct Responsibilities

Primary Responsibilities

• Handling the reconciliation process and related activities for Clearing and Custody Services/ Investment Fund Services/ Middle Office Position business respectively.
• Identifying missing balance, trial balance, proof difference and resolving all variances to reach resolution in a timely manner.
• Performing a range of daily, weekly, monthly & quarterly reconciliations across all the business lines.
• Performing a range of daily, weekly, monthly & yearly controls to ensure feeds & related net transactions are in place
• Providing user training as required, improving the understanding of the control aspects of Intellimatch within the business.
• Investigating any open breaks and work with business team and any external parties for resolution.
• Identifying the reconciliation deviation/ backlogs in terms of process and having the discussion with BAU Manager to execute the correction process via BAU team.
• Escalate unresolved open items to the Team lead / Assistant Manager.
• Should gain knowledge in various Swift Message Types, especially MT940/950 and MT535/536 and ensure to understand the details available in these messages.
• Analyzing the details/ references received in MT940/950 and MT535/536 and liaise with correspondent banks and custodians in order to improve auto matching in Intellimatch.
• Track and maintain all the issues arising in the process and adhere to proper escalation matrix for resolution.
• Ensure all the process changes are discussed with team and tracked in the tracker appropriately.
• Identify the possibilities and create various rules to increase the percentage for the automatic matching process in Intellimatch.
• Responsible for the internal integrity of the automated reconciliation via Intellimatch..
• Maintaining the static data in Intellimatch databases including new accounts set-ups, department setup, matching rules, and other static data.
• Liaising with other departments to ensure aged breaks are properly commented with the current status and resolved in timely manner.
• Handling all types of rejects batches and formatting the files as per the requirement of Intellimatch. Manual import of files via Recollector
• Defining references in the lookup table to automate assignments and avoid discrepancies in Intellimatch.
• Liaising with IT for any discrepancies or changes in the flat files received for import.
• Maintain Communication Channels with internal peer groups, within GSO and with spoke locations.
• Participate in Brain Storming Sessions and share the best practices and ideas with the peer groups and team members.

Primary Working Relationships

• The Candidate will report to the Process Lead/Assistant Manager of the process.
• Actively participate in all huddles and internal meetings.
• The position interacts with other Process Associates, Mid Office Staff, Relationship Managers and Clients.
• The position interacts with International Team Members

Contributing Responsibilities

• Working together with Lisbon, Mumbai & Chennai to achieve the vision of SSC.

• Work closely with stakeholders to mutually enrich the quality of process and to encourage collaborative efforts in achieving client satisfaction.

• College Degree, preferably a Masters degree in Commerce or MBA (Finance)

• Strong verbal and written English skills required. Ability to converse clearly with internal and external staff.
• Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills.
• Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines.
• Proficient in Microsoft Office Applications and strong MS-Word & Excel skills required.
• To be based in Chennai & Mumbai and prepared to travel if required.
• Must be prepared to work in any shift supporting business Requirements.
• Identify Operational Risk Areas within the Client Business Revenue Process.

Client Focus & Adaptability:

Client Focus:

• Be pro-active in developing customer relations by understanding and responding to customer needs.
• Strive continually for customer satisfaction and focus on Client Delight.

Adaptability:

• Always look for ways to improve services and processes
• Be able to adapt to different markets and different clients evolution

Integrity, trust & fairness

• Acts with integrity in all interactions with colleagues, team members and clients.
• Promises only what can be delivered, managing expectations and honors commitments, and, has committed to ethical practices in all interactions and relationships.
• Treats others fairly, showing respect and courtesy.
• Builds trust by responding openly, genuinely and consistently to others.