Air Import Customer Service-CHA Firm

1 week ago

Andheri, Maharashtra, India Aastral Global Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Job Title: Air Import Customer Service Executive – CHA Background

Location: Andheri

Department: Air Freight – Import Operations

Industry: Logistics / CHA

Budget : 25K to 30K per month

Role Overview

We are looking for a knowledgeable and detail-oriented Air Import Customer Service Executive with a strong CHA (Customs House Agent) background. The ideal candidate will manage import shipment coordination, documentation, customs procedures, and seamless communication with customers, airlines, and internal teams to ensure smooth cargo clearance and delivery.

Key Responsibilities

  • Handle complete Air Import documentation including Master & House AWB, Bill of Lading, delivery orders, and checklists.
  • Manage customs clearance activities through ICEGATE and ensure compliance with regulatory requirements.
  • Coordinate with airlines, transporters, and internal operations team for timely cargo movement.
  • Prepare and verify Checklists, duty calculations, and HS code classifications.
  • Track and monitor shipments' arrival, status updates, and resolve any operational issues proactively.
  • Maintain and update shipment records in ERP/TMS and portals such as ODEX.
  • Provide effective customer service and ensure timely responses to client inquiries and shipment updates.
  • Handle D/O release, payment follow-ups, and coordination with CHA brokers for smooth clearances.
  • Ensure compliance with DGFT, customs policies, embargoes, and import regulations.
  • Work closely with billing team for accurate invoicing and cost sheet preparations.

Skills & Competencies

  • Strong knowledge of Air Import processes & documentation
  • Hands-on experience with ICEGATE, ODEX portals and import procedures
  • Familiarity with Bill of Lading, Air Waybill, checklists
  • Good understanding of CHA operations & customs regulations
  • Excellent communication and customer handling skills
  • Proficiency in MS Office and logistics ERP systems
  • Ability to multitask, prioritize, and handle time-sensitive shipments
  • Strong problem-solving and coordination skills

Education & Experience

  • Graduate in Logistics, Supply Chain, Commerce, or a related field
  • 2–3 years of experience in Air Import Operations / CHA industry
  • Knowledge of HS Codes, customs duty structure, and relevant trade compliance preferred

Working Conditions

  • Full-time, office-based with coordination across shifts as required
  • Fast-paced logistics environment requiring accuracy and quick decision-making

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Application Question(s):

  • Are from a Pure CHA Background Firm ?
  • Do you have Experience in AIr Import Customer Service.?
  • Are you ready to travel to Andheri ?

Work Location: In person

  • Assistant Operation Import

    4 days ago

    Andheri, Maharashtra, India National Carriers Corporation Full time

    Job Title: Assistant Operation ImportLocation: Andheri Office, Mumbai. Company: National Carriers CorporationWebsite: https://national-About Us:National Carriers Corporation is a well-established and reputed logistics and customs clearance company, offering a full range of services including import/export freight forwarding, CHA services, transportation, and...

  • Import Export Executive

    1 week ago

    Andheri, Maharashtra, India Powermax Fitness Full time ₹ 1,80,000 - ₹ 4,20,000 per year

    *Import Export Executive *Location - Mumbai AndheriOwn end-to-end import operations from PO to delivery at DC. Optimize cost, speed, and compliance through strong forwarder/CHA partnerships, accurate documentation, and proactive risk management.*Key Responsibilities*1.Plan and execute shipments with vendors/forwarders; choose modes and routes to balance...

  • Import Export Executive

    4 days ago

    Andheri, Maharashtra, India AVA Global Logistics Pvt Ltd Full time

    Looking candidate from Freight Forwarding Industry only.Interested candidate can share there CV on Job Location : Mumbai AndheriCandidate from Mumbai are required.Key Responsibilities:Strategic Business Planning for Marketing: Focus on building long-term client relationships by cross-selling integrated freight and logistics solutions. Leverage industry...

  • Executive (Air Operations)

    4 days ago

    Andheri, Maharashtra, India Simploy Private Limited Full time

    The Executive Air Operations is responsible for handling day-to-day air export and import operations,ensuring smooth coordination with airlines, clients, and internal teams. The role demands frequent interactionwith airline staff, handling critical documentation, and visiting airports for submission, verification, andfollow-ups.Key...

  • Import Documentation Executive

    6 days ago

    Andheri East, Maharashtra, India TAG COMPUTEK PVT LTD Full time

    Core ResponsibilitiesThe primary duties of this role involve the end-to-end processing and management of documentation for the movement of goods:Document Preparation: Preparing essential pre-shipment and post-shipment documents, including commercial invoices, packing lists, insurance certificates, certificates of origin (COO), bills of lading (BL), shipping...

  • Air Export operations Executive

    6 days ago

    Andheri, Maharashtra, India IRIQUE HI TECH Full time

    Experience : 2-5 yrs in Air Export Operations/Freight forwarding1.Coordinate end to end air export shipments from booking to billing2.Handle export docs3.Liaise with airlines , customers and overseas agents4.Costing ,billing ,job closure5.Full compliance with IATA, airline, customs regulationsRequire hands on experience in air export operations and...

  • Pricing – Import

    7 hours ago

    Andheri, Maharashtra, India Simploy Private Limited Full time

    Position Name Pricing – Import (Ocean)Designation Assistant Manager ManagerExperience 6 – 10 YearsLocation MumbaiSalary As per company StandardsJob Description:Must be able to negotiate rates with overseas Network agentWill be responsible for quoting competitive rates and closing business withcustomers.Must have excellent rapport with Direct Shipping...

  • Import Export Documentation Executive

    1 week ago

    Andheri, Maharashtra, India activity next business solutions Full time ₹ 50,00,000 - ₹ 1,40,00,000 per year

    Discuss work requirements with the supervisor.Collect details of cargo such as quantity, value, weight, size, packing, labeling, and type (e.g., hazardous, liquid, perishable).Obtain importer/exporter details including KYC, GST, shipment information, and basic documents (invoice, packing list, Bill of Lading/Airway Bill, etc.).Create checklists for...

  • Export Executive

    2 weeks ago

    Andheri, Maharashtra, India Simploy Private Limited Full time ₹ 12,71,300 - ₹ 33,88,370 per year

    The Executive Air Operations is responsible for handling day-to-day air export and import operations,ensuring smooth coordination with airlines, clients, and internal teams. The role demands frequent interactionwith airline staff, handling critical documentation, and visiting airports for submission, verification, andfollow-ups.Key...

  • Executive Assistant

    1 week ago

    Andheri, Maharashtra, India Bismarck Industries Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Executive Support:* Manage the Director's calendar, schedule meetings, and coordinate appointments with clients, vendors, and internal teams.* Handle confidential correspondence, prepare business letters, and draft communication for management.* Maintain and organize records, files, and critical business documents.* Prepare presentations, reports, and...