Business Operations Controller

3 days ago

Mumbai, Maharashtra, India CIEL HR Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Title: Business Operations Controller

Department: Business Operations

Location: A1 203,Kanakia Boomerang,Chandivali Rd,Yadav Nagar,Powai,Maharashtra

Reports To: Regional Business Head Respective Locations

Role Overview

The Operations Controller will be responsible for ensuring end-to-end accuracy, compliance, and efficiency in the client invoicing and collections process. This role is critical to strengthening financial discipline, minimizing invoice rejections, and improving cash flow by enabling a 360 management of invoice follow-ups and payment realization.

The ideal candidate combines strong operational rigor, a keen eye for detail, and a collaborative mindset to work with internal teams and clients for smooth financial closure each month.

Key Responsibilities

1. Invoice Accuracy & Validation

  • Verify accuracy of invoices before release to clients to ensure alignment with agreed commercials, rate cards, and contractual terms.
  • Coordinate with delivery and business teams to resolve discrepancies and prevent invoice rejection at the clients end.
  • Maintain a log of recurring errors and drive process improvements to eliminate future rejections.

2. Client Compliance Management

  • Track and ensure client-specific statutory compliance requirements (ESIC, PF, GST, PT, etc.) are met prior to invoice submission.
  • Liaise with internal compliance and payroll teams to obtain and validate documentation.
  • Maintain a compliance matrix for all clients to ensure audit readiness and zero deviations.

3. Invoice Documentation & Submission

  • Prepare and attach required supporting documents (attendance sheets, statutory proofs, purchase orders, etc.) with each invoice.
  • Create a standardized documentation checklist per client to streamline submissions.
  • Digitally archive all client invoices and attachments for traceability and audit trails.

4. Payment Realization & Client Coordination

  • Understand payment release processes and approval hierarchies for each client to support timely collections.
  • Coordinate closely with client finance teams and internal stakeholders to remove bottlenecks in payment cycles.
  • Provide early warnings for potential delays and proactively support the team to address them.

5. Temporary Funding & Cash Flow Control

  • Monitor temporary funding requirements linked to delayed client payments.
  • Coordinate with finance for controlled utilization and recovery planning.
  • Contribute to monthly cash flow projections and funding optimization initiatives.

Key Outcomes / Success Metrics

  • Reduction in invoice rejection rate to 2%.
  • Improvement in average Days Sales Outstanding (DSO) by X within 6 months.
  • 100% client compliance adherence in invoice submissions.
  • Zero audit observations related to documentation or statutory compliance.
  • Controlled and transparent management of temporary funding.

Skills & Competencies

  • Strong understanding of billing, receivables, and statutory compliance (ESIC, PF, GST, PT).
  • Meticulous attention to detail and documentation accuracy.
  • Excellent communication and coordination skills (internal and client-facing).
  • Analytical mindset with ability to identify root causes and drive corrective actions.
  • Proficiency in MS Excel, ERP tools, and Google Workspace.
  • High ownership, integrity, and process orientation.

Qualification & Experience

  • Graduate or Postgraduate in Commerce / Finance / Accounting.
  • 23 years of experience in operations control, billing, or financial coordination roles, preferably in HR services, staffing, or similar B2B environments.
  • Experience managing statutory documentation and client audits is preferred.

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