Manager - IT

We are seeking an exceptional and highly organized Program Manager to directly assist our Chief Information Officer(CIO) in steering critical technology programs within our fast-paced BFSI product development environment. Thispivotal role requires a professional with outstanding communication skills, a meticulous approach to program management, and a highly pleasing personality to effectively engage and manage stakeholders at all levels. You will be instrumental in driving strategic initiatives, ensuring alignment across a large, diverse team operating in both on-premise and cloud infrastructures.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.MBA or relevant Master's degree is a plus.
• [8-12+] years of progressive experience in project and program management roles within atechnology-driven organization.
• [3-5+] years of direct experience managing programs within the BFSI sector.
• PMP, PgMP, CSM, or other relevant program/project management certifications are highly desirable.
• Proven track record of successfully delivering complex technology programs on time and within budget.
• Demonstrated ability to thrive in a fast-paced, agile environment.

Responsibilities:

Strategic Program Management & Execution:

• Work directly with the CIO to define, plan, and execute strategic technology programs that align with the company's business objectives and BFSI product development roadmap.
• Oversee multiple, concurrent projects and initiatives, ensuring they are delivered on time, within budget, and to the required quality standards.
• Develop and manage comprehensive program plans, including scope, objectives, schedules, budgets, and resource allocation.

Cross-Functional Leadership & Coordination:

• Facilitate seamless collaboration and communication across various technology teams, including product development, infrastructure (on-premise and cloud), security, and operations.
• Act as a central point of coordination for the CIO's initiatives, ensuring all relevant stakeholders are informed and aligned.
• Expertly manage relationships with both senior and junior leaders reporting into the CIO, ensuring their understanding of program goals, progress, and interdependencies.

Agile & Operational Oversight:

• Support the CIO in fostering an agile mindset and practices across the technology organization.
• Track program performance using relevant KPIs and metrics, providing regular, concise updates and dashboards to the CIO and executive leadership.
• Identify and mitigate program risks and issues proactively, developing contingency plans and escalating as necessary.
• Ensure adherence to governance frameworks, security standards, and compliance requirements inherent to the BFSI sector, across both on-premise and cloud deployments.

Communication & Stakeholder Engagement:

• Possess excellent verbal and written communication skills, with the ability to articulate complex technical and business concepts clearly and persuasively to diverse audiences, from technical teams to executive leadership.
• Cultivate strong working relationships and influence stakeholders at all levels with a pleasing personality and professional demeanor.
• Prepare and present high-quality reports, presentations, and dashboards for internal and external stakeholders.

Documentation & Best Practices:

• Maintain meticulous program documentation, including charters, status reports, risk logs, and decision logs.
• Contribute to the continuous improvement of program management processes and best practices within the organization.