Customer Service Associate

4 days ago

Airoli Navi Mumbai Maharashtra, India Grace Services Full time

We are Hiring for Grace staffing Services

Job Title: Customer Service Associate – US Shift (Telecom Process)

Department: Customer Support

Job Type : Work From Office

Job Role & Responsibilities:

  • Handling customer support for US-based Telecom process through voice calls during US business hours/shifts
  • Resolve customer inquiries, service requests, and complaints in a professional and timely manner.
  • Accurately record customer interactions and transactions in the CRM system.
  • Identify customer issues and provide effective solutions to ensure satisfaction.
  • Coordinate with team members and supervisors to improve service quality and operational efficiency.

Eligibility Criteria:

  • Education: HSC or Graduation (Freshers are welcome).
  • Communication: Excellent verbal and written English communication skills (Cluster 2 communicator).
  • Shift: Willingness to work US night shifts.
  • Work Schedule: 5 working days with 2 rotational weekly offs.

Benefits:

  • Company-provided pick-up and drop transportation.
  • Paid training for the US Telecom process.
  • Professional work environment with growth opportunities.

Required Skills:

  • Strong interpersonal and customer-handling skills.
  • Ability to work independently and as part of a team.
  • High attention to detail and accuracy.
  • Flexibility to adapt to changing schedules and customer needs.

Training:

  • Comprehensive training will be provided before going live on the process.

Interview Process:

  • HR Screening & Communication Assessment
  • VNA (Voice & Accent) Round
  • Final Interview with Operations Team

How To Apply kindly share your resume or connect on What'sApp

E-mail :

Mobile : Jay)

Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹28,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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