Production and Support Engineer

2 days ago

Bengaluru Chennai Hyderabad, India Ascendion Engineering Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary:

We are seeking a skilled Production Support Engineer with hands-on experience in US Healthcare (Medicare, Medicade, Hipaa, Claims) and .NET technologies.

The role involves monitoring, maintaining, and resolving issues in a healthcare environment to ensure the seamless functioning of production systems, especially those integrated and developed using .NET.

Key Responsibilities:

  1. Provide production support for applications built on the .NET framework integrated with the Guiding Care platform.

  2. Work closely with care management teams to support critical member-facing features, care plan modules, and clinical workflows.

  3. Support batch jobs, file transfers, and interface integrations (e.g., HL7, EDI) with downstream systems.

  4. Analyse recurring issues and implement root cause fixes and preventative measures.

  5. Maintain documentation related to incident management, known errors, and system configurations.

  6. Participate in on-call rotation and ensure 24/7 uptime for mission-critical systems.

Required Skills:

  1. Look for Dot Net Developer's having 10+ Years of exp, who has worked on L3 Support and have supported some escalated roles.
  2. Strong US Healthcare Exp (Medicare, Medicaid, Hipaa, Claims)
  3. SQL

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